earldgrayjr
lvl.1
United States
Offline
|
Update:
Wow.... Just when I thought it couldn't get worse....
I followed the process asking to get a ship date for my May 7th order or or to cancel. I tried cancelling on the web site, but the option is not available, as it is already paid (through PayPal). Instructions tell me to contact sales support, so I emailed again, and called the 818 number. When you call that number and go to sales support however, it just tells you to email sales support. I called back, and waited 30 minutes to talk to a person, to find out how to cancel, and was told they couldn't "officially" help, but that the process was to email sales support. I did that of course, and after several days JUST got this back...
"Dear DJI Customer,
Thank you for ordering the Phantom 3. Your order is currently processing, and has arrived at the DJI warehouse in your region.
Orders have begun shipping from this warehouse, and your order is in line to be shipped soon.
If there are no further delays, you will receive your order before June 2.
We apologize for any inconvenience and thank you for your patience.
Thank You,
DJI"
Notice the line "if there are no more delays" Wow....
Checking online, my order(s) are still there, and "pending" and they still have all my money...
So..... while I ordered the Solo and "thought" I cancelled the P3, apparently it is not cancelled...
I just called support (and waited again) which is the only way I know to get a live person and anything without waiting for days, and they again said they can't help, but said that if I didn't want it at this point, the thing to do is recieve the unit (at some point) then call and get an RMA for it to return it... though something smells fishy about that...
Not sure what to do at this point, wait for it and see which one arrives first? Given what I have seen, would I even get support from DJI after I got the unit?
One thing is for sure.... It really is too bad that such a well designed product has such dismal support. The best technology is always the one that survives, and you simply can't survive with poor customer support
|
|