maxgajo
lvl.1
Flight distance : 20413 ft
Italy
Offline
|
Yes my friend, DJI has the worst customer service ever and this is my story.
One and a half month ago I was flying my Phantom2 V.3 in a open and dangers free area, no electric wires around, beautiful weather, calibration done OK, battery (the latest V2) with about 50% charge and about 7 minutes flying time left, suddenly the communication between the Pahntom and my iPad is broken and I see the white stuff falling down like a stone from a 50 mts. height. The drone shell was broken, the gimbal and the camera DESTROYED, one propeller broken and the landing gears broken. I checked carefully the video I took and it is very clear that I didn't hit anything and the only reason was a battery default! I sent a mail to DJI support in three Continents (EU, US and Asia) telling them I was ready to pay the cost of the transport of the drone to get it analized and see what could have been the reason. Guess what? NO ANSWER, better, I got a "politically correct" answer form the US support reminding me all the check you must do before taking off. Most probably they believe that the Pahntom 2 owners are IDIOTS! I'm quite sure they will remove this therd from the forum because they do not want to admit that the battery has serious problems, if you check in YouTube you can find many videos of people with the same problem and with the same battery, what they call the "intelligent battery". Yes it is intelligent because it cause the total destruction of the drone and you can buy a new one! Before this accident I was waiting to buy the Phantom 3 but now I can say that I'll never buy DJI anymore!!!
Max
-------------------------------------------------------------------------------- SOMETIMES THEY ARE BACK ----------------------------------------------------------------------------
Ok my dear, almost two years later I'm back with my new Phantom 4, I do hope I'll be more lucky this time and can enjoy my new toy!
Max
|
|