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New Mavic Air won't connect - function button issue
2699 16 2018-7-26
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fansb59da65a
lvl.1
Canada
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Hello all,
just purchased a mavic air. I can't get it to connect in any way. As soon as turning on the aircraft the function button flashes constant, rapid green and pressing it will not beep for connection. Have tried with two different batteries.

Ideas are appreciated as the DJI online support person seems to have forgotten we have a conversation going.
2018-7-26
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DJI Natalia
Administrator

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Hi! I'm sorry for the inconvenience. Can you please try to link your aircraft to your remote controller? Please see the attached video tutorial below for reference. If you have other concern, please let us know. Thank you.

2018-7-26
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fansb59da65a
lvl.1
Canada
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The drone function button never flashes yellow.

The Function button will not beep no matter how long it's pressed.

It will not connect to remote or phone.
2018-7-26
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DJI Natalia
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fansb59da65a Posted at 2018-7-26 11:22
The drone function button never flashes yellow.

The Function button will not beep no matter how long it's pressed.

Can you please try to update the firmware of the aircraft using the DJI Assistant 2? Kindly see the video tutorial below for reference. After that, try to re-link your remote controller again. Thanks.

2018-7-26
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fansb59da65a
lvl.1
Canada
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doesn't seem to want to show up in dji assistant 2. plugged in, turned on. function light now blinking green, yellow, red. dji assistant is logged in.
2018-7-26
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DJI Tony
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fansb59da65a Posted at 2018-7-26 11:37
doesn't seem to want to show up in dji assistant 2. plugged in, turned on. function light now blinking green, yellow, red. dji assistant is logged in.

Hi, thanks for the updates, do you have spare batteries to try on?
2018-7-26
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fansb59da65a
lvl.1
Canada
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yes, tried all three batteries in the fly more combo
2018-7-26
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NewMavicOwner
lvl.1

United States
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I am having the exact same issue on my new mavic air. Unable to connect. Function button does not work and cannot recognize on pc to restore.
Please share if you have found a solution.
2018-9-9
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mavicuriasair
New
Flight distance : 13376 ft
Brazil
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I can not put the drone in pairing mode. I press the function button and nothing happens. No beep is emitted. I've held for more than 1 minute. I have already updated and restored factory defaults. can you help me?
2018-11-2
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DJI Tony
Super Moderator

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mavicuriasair Posted at 11-2 10:21
I can not put the drone in pairing mode. I press the function button and nothing happens. No beep is emitted. I've held for more than 1 minute. I have already updated and restored factory defaults. can you help me?

Hi, sorry for the inconvenience. Could you please send a short video of this issue for a further check? Please upload the link using the google drive or dropbox. Thank you for the support.
2018-11-4
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djiuser_cuF71Xcuebq4
lvl.1
United States
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DJI Tony Posted at 11-4 15:19
Hi, sorry for the inconvenience. Could you please send a short video of this issue for a further check? Please upload the link using the google drive or dropbox. Thank you for the support.

Hello,
Newly purchased Mavic Air.
Same problem, function button will not illuminate or do anything, tried all 3 batteries.
What is the solution?
Is the Mavic Air defective?  Do I return it to Amazon?
2018-11-28
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DJI Tony
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djiuser_cuF71Xcuebq4 Posted at 11-28 11:57
Hello,
Newly purchased Mavic Air.
Same problem, function button will not illuminate or do anything, tried all 3 batteries.

Hi, sorry for the troubles that it caused. Have you updated the firmware of your aircraft using the DJI Assistant 2? I would highly suggest sending a short video to us for further check. You can use google drive or dropbox for you to upload the video then provide the link here. You may refer to the video below for you to update the firmware using the DJI Assistant 2. Thank you for support.

2018-11-29
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fans8834f20b
lvl.1

Spain
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fansb59da65a Posted at 7-26 11:37
doesn't seem to want to show up in dji assistant 2. plugged in, turned on. function light now blinking green, yellow, red. dji assistant is logged in.

Same problem, function light blinking green yellow red green yellow red all the time. not responding to any kind of pressing, not recognized by the DJI Assistant (does not detect it as plugged), not detected by the RC and impossible to pair with it, all happened after a firmware update today.

ANY SOLUTION???
2018-12-9
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djiuser_cuF71Xcuebq4
lvl.1
United States
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fans8834f20b Posted at 2018-12-9 12:16
Same problem, function light blinking green yellow red green yellow red all the time. not responding to any kind of pressing, not recognized by the DJI Assistant (does not detect it as plugged), not detected by the RC and impossible to pair with it, all happened after a firmware update today.

ANY SOLUTION???

Thanks for your reply,
I found the fix, that the battery button must be pressed twice,
having not found that specifically in the documentation.
Regards,
Jack
1-15 05:18
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Bopat
lvl.2
Flight distance : 65899 ft
Seychelles
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I have the same problem like everybody else here, for almost a week.
WHY THERE IS NO PUBLIC solution for this?
Why you are bull...ting?
Is it broken? We have to send it back? Or what?
What kind of customer service you have here?
4-7 22:54
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Bopat
lvl.2
Flight distance : 65899 ft
Seychelles
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Here is the video about my drone
https://www.youtube.com/watch?v=vI9zq261PEQ&feature=youtu.be
4-7 23:45
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Bopat
lvl.2
Flight distance : 65899 ft
Seychelles
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Just to let everyone know, who has this problem. Drone is broken, has to be sent back to dji in Netherlands if you are in EU.
4-8 05:51
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djiuser_lA2JC8ZJNU3Z
New

United States
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djiuser_cuF71Xcuebq4 Posted at 1-15 05:18
Thanks for your reply,
I found the fix, that the battery button must be pressed twice,
having not found that specifically in the documentation.

Not sure I follow, can you please expand?  

To turn the aircraft on, you must push the power button twice (one short push, one long push).

Is there a step requiring additional pushes of the power button to complete pairing with the remote once the aircraft is already powered on?
11-9 16:17
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