Please select Into the mobile phone version | Continue to access the computer ver.
Verification Code Cant See
1446 5 2018-7-27
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foreverprime1
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I have installed the DJI Assistant 2 app on my computer, but am unable to access it because it calls for a verification code which I am unable to get.  I can get the email that supposedly contains the verification code, but it doesn't.  All it contains is a link to resetting my password to get into the DJI site.  I never get the verification code, so I can never get into DJI Assistant 2.

Any thoughts on how to get this verification code?  



2018-7-27
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DJI Mindy
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Flight distance : 7 ft
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Hi foreverprime1, sorry for the troubles on logging in the DJI Assistance 2, you are running the latest firmware right?
Please try this website to see if it is available: https://account-api.dji.com/apis/apprest/v1/vcode
2018-7-27
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foreverprime1
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Yes, I'm running the latest version.  I got my drone for a gift and haven't really used it yet. My problem is I collaborated everything and I can't control the gimble camera with my controller.  How can I fix this problem?
2018-7-29
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DJI Susan
Administrator

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foreverprime1 Posted at 2018-7-29 19:57
Yes, I'm running the latest version.  I got my drone for a gift and haven't really used it yet. My problem is I collaborated everything and I can't control the gimble camera with my controller.  How can I fix this problem?

Thanks for getting back to us. For the DJI Assistant 2 issue, you may try to reinstall and see whether it works. Regarding the gimbal camera cannot be controlled by the RC, please try to reset gimbal settings in APP to see whether it works. Alternatively, you may press and hold the empty part of the camera for several seconds until a blue ring pops up, then drag the blue ring up and down to see whether the gimbal camera responded.
2018-7-30
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foreverprime1
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foreverprime1 Posted at 2018-7-29 19:57
Yes, I'm running the latest version.  I got my drone for a gift and haven't really used it yet. My problem is I collaborated everything and I can't control the gimble camera with my controller.  How can I fix this problem?

I have installed the DJI Assistant 2 app on my computer, but am unable to access it because it calls for a verification code which I am unable to get.  I can get the email that supposedly contains the verification code, but it doesn't.  All it contains is a link to resetting my password to get into the DJI site.  I never get the verification code, so I can never get into DJI Assistant 2. I was ableto get the code one time and use it to come to find out, it says network error. I have a new drone that the gimble doest not move when i use the controller. I collaborated multiple times and played with the settings and nothing.  Doesn't allow me to control it.

Any thoughts on how to get this verification code and get my drone working?
2018-8-1
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DJI Mindy
Administrator
Flight distance : 7 ft
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foreverprime1 Posted at 2018-8-1 13:28
I have installed the DJI Assistant 2 app on my computer, but am unable to access it because it calls for a verification code which I am unable to get.  I can get the email that supposedly contains the verification code, but it doesn't.  All it contains is a link to resetting my password to get into the DJI site.  I never get the verification code, so I can never get into DJI Assistant 2. I was ableto get the code one time and use it to come to find out, it says network error. I have a new drone that the gimble doest not move when i use the controller. I collaborated multiple times and played with the settings and nothing.  Doesn't allow me to control it.

Any thoughts on how to get this verification code and get my drone working?

Hi there, did you try the link I posted in 2# to see whether the verification code works?
2018-8-1
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