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DJI Spark camera inconsistent camera tilt
1561 15 2018-7-28
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MkP1582
lvl.3
United States
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When I hover my DJI spark to take pictures or pan smoothly for videos, the horizon tilt occurs on ~50% of the directions e.g. no tilt when the Spark faced north direction, however tilt appears as it faces the South. This is reason why I can't adjust the gimbal roll to correct one side as it will introduce tilt again on the other side.
I did calibrate IMU on flat surface and compass outdoor before flying.




Thanks,
Manoj

Tilt

Tilt

No tilt

No tilt
2018-7-28
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DJI Natalia
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Hello there. I appreciate your time bringing this query to us. For clarification, may I know if the firmware of your drone is updated? Thanks.
2018-7-28
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MkP1582
lvl.3
United States
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Yes the firmware is upto date
2018-7-28
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MkP1582
lvl.3
United States
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The version is V01.00.1000
2018-7-28
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pmshop
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Flight distance : 7881391 ft
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I hate to say, I have found in the past if after leveling it out with calibration the gimbal cannot hold the horizon for a 360° turn - the Spark needs to be turned into service
2018-7-28
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MkP1582
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pmshop Posted at 2018-7-28 15:40
I hate to say, I have found in the past if after leveling it out with calibration the gimbal cannot hold the horizon for a 360° turn - the Spark needs to be turned into service

I was hoping it would be just some sort of calibration or adjustments. It seems not. Any idea how much would the repair cost?
2018-7-28
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pmshop
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MkP1582 Posted at 2018-7-28 15:51
I was hoping it would be just some sort of calibration or adjustments. It seems not. Any idea how much would the repair cost?

If you have DJI Care Refresh... about $40
Without DJI Care Refresh, $65 for 1 hr labor and $32 for two parts.
Even though I have DJI Care Refresh, they tell me how much the total cost is before the "Care Refresh insurance pays"
2018-7-28
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MkP1582
lvl.3
United States
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pmshop Posted at 2018-7-28 15:59
If you have DJI Care Refresh... about $40
Without DJI Care Refresh, $65 for 1 hr labor and $32 for two parts.
Even though I have DJI Care Refresh, they tell me how much the total cost is before the "Care Refresh insurance pays"

Thank you very much for the breakup of the costs. Let me contact support.
2018-7-28
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DJI Tony
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MkP1582 Posted at 2018-7-28 16:55
Thank you very much for the breakup of the costs. Let me contact support.

Hi, sorry for the troubles that it caused if you need to contact our support, you can contact them using this link: www.dji.com/service and for the amount of the repair we could go ahead and check this link: https://repair.dji.com/repair/price-inquiry. Please keep us posted if need our assistance.
2018-7-29
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MkP1582
lvl.3
United States
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DJI Tony Posted at 2018-7-29 13:22
Hi, sorry for the troubles that it caused if you need to contact our support, you can contact them using this link: www.dji.com/service and for the amount of the repair we could go ahead and check this link: https://repair.dji.com/repair/price-inquiry. Please keep us posted if need our assistance.

Thank you. I had sent my drone for repair and DJI had replaced mine since it was covered under warranty.

Thanks,
Manoj
2018-8-8
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DJI Tony
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MkP1582 Posted at 2018-8-8 23:27
Thank you. I had sent my drone for repair and DJI had replaced mine since it was covered under warranty.

Thanks,

Hi, thanks for the updates. Glad to know that it was covered by the warranty. I would like to ask if the issue is covered by DJI Care refresh or the standard warranty only?
2018-8-9
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MkP1582
lvl.3
United Kingdom
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DJI Tony Posted at 2018-8-9 10:36
Hi, thanks for the updates. Glad to know that it was covered by the warranty. I would like to ask if the issue is covered by DJI Care refresh or the standard warranty only?

I had DJI Care refresh too, however this was covered under standard warranty.
2018-8-12
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DJI Tony
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MkP1582 Posted at 2018-8-12 18:56
I had DJI Care refresh too, however this was covered under standard warranty.

Hi, thanks for the updates. You mean, we haven't used your DJI Care refresh plan? If yes, I'm glad to know that. Please don't hesitate to reach us whenever you need our help.
2018-8-13
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MkP1582
lvl.3
United States
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DJI Tony Posted at 2018-8-13 08:30
Hi, thanks for the updates. You mean, we haven't used your DJI Care refresh plan? If yes, I'm glad to know that. Please don't hesitate to reach us whenever you need our help.

Yes, because the problem was in the aircraft itself as purchased.
2018-8-13
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DJI Tony
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MkP1582 Posted at 2018-8-13 08:44
Yes, because the problem was in the aircraft itself as purchased.

Hi, sorry for the late response. Please enjoy your new spark and don't hesitate to reach us in any case you need our assistance. Thank you.
2018-8-14
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CharlieZ
Captain
Flight distance : 623432 ft
United States
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Pictures are beautiful anyways
2019-1-9
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