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No Connection - Phantom 2 to PC
709 4 2015-5-24
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garyw
lvl.1

Canada
Offline

Hi,

There seems to be an elevation maximum set on my Phantom 2.  I'd like to change it with the software, but can't get a connection.

1)  I fire up my Phantom 2.  I connect my PC to my Phantom 2 with the USB cable.  I get a tone telling me there is a connection.
2)  I start up the Phantom 2 Vision Assistant 3.8 on the PC.
3)  On the load page, the red bar never goes completely to the right.  I have to hit the 'skip' text.
4)  A User Login page appears.  I enter my email address and password, same as when I sign into the DJI website and forum.
5)  The User Login page won't accept my data.  I click out of it.
6)  The lights in the lower left hand corner do not light, therefore no connection.

Any suggestions?

Thanks,

Gary
2015-5-24
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Raybro
Second Officer
Flight distance : 11099 ft
United States
Offline

You are not the first one to report this. There is another thread with other people experiencing the same thing. I suggested to them to try uninstalling the assistant app and reinstall. Have you updated your firmware to 3.14? I'm wondering if that update has something to do with it.
http://forum.dji.com/thread-15260-1-1.html
2015-5-24
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johnwarr
Captain
Flight distance : 6467 ft
United Kingdom
Offline

A few things to note :-
WIN Drivers downloaded and installed ?
USB connected to the front of the Phantom, not the gimbal if you have a vision + ?
Phantom needs to be turned on.
2015-5-24
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roy
First Officer

United States
Offline

May also want to try another USB cable.
2015-5-25
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joe
lvl.4

United States
Offline

If the login does not complete you cannot access the app.
I would prefer not login for these apps as it can cause issues in the field.
However it does add some level of security to your settings.
2015-5-26
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