I bought this air 2 weeks ago and just got round to TRYING to use it. Could not connect to the drone using all the different ways. Trying to get anything from their site is futile ready to send back for a refund though I doubt they will.

It depends where you purchased it, think 14 Days is the limit with dji,
Having come to the forum, you will find that they’re are many here willing to help, so reach outyou might surprise yourself..

Why did you wait so late flying it? Good you have that kind of control over yourself. Most people would have come here already with a crash report.

What about starting with this?: https://dl.djicdn.com/downloads/ ... 20Manual%20v1.2.pdf

Hi. I'm sorry for the inconvenience and trouble that this caused you. May I know if you already tried to link your remote controller to your aircraft before you connect your mobile device? You may watch the attached video tutorial below for reference. Thank you.

A lot of folks here will help you out, but you need to help us understand what you've tried, what errors you're getting, etc. Most of the time, it's a pilot error and when you first start, there will be a lot of them as you learn. So, have you followed the controller linking video above? If so, do you get any type of error?

Paul_IA Posted at 2018-8-5 05:37
A lot of folks here will help you out, but you need to help us understand what you've tried, what errors you're getting, etc. Most of the time, it's a pilot error and when you first start, there will be a lot of them as you learn. So, have you followed the controller linking video above? If so, do you get any type of error?

I finally got the software updated on the aircraft, i saw a message during the update referring to the current version being corrupted or something like that.
I can't get the controller to connect to dji assitant 2 to make sure it has the latest software, it makes the connected sound then disconnecting over and over.
Windows 10, tried it on 2 different computers/

The issue with the DJI Assistant and W10 is well known when connecting to the controller.

Its a driver issue they still have not resolved, you need to uninstall the version you have and find an early version and install that first.
There is a driver around somewhere, no doubt someone more learned than I will be able to point you in the right direction

macographer Posted at 2018-8-5 09:27
I finally got the software updated on the aircraft, i saw a message during the update referring to the current version being corrupted or something like that.
I can't get the controller to connect to dji assitant 2 to make sure it has the latest software, it makes the connected sound then disconnecting over and over.
Windows 10, tried it on 2 different computers/

I have sent you a PM.

macographer Posted at 2018-8-5 09:27
I finally got the software updated on the aircraft, i saw a message during the update referring to the current version being corrupted or something like that.
I can't get the controller to connect to dji assitant 2 to make sure it has the latest software, it makes the connected sound then disconnecting over and over.
Windows 10, tried it on 2 different computers/

Ah... yes. I believe there is an issue with Win 10 and the latest DJI Assistant 2 that has been reported. Do you have access to a Win 7 machine that you could try?

Wachtberger Posted at 2018-8-5 12:06
I have sent you a PM.

Many thanks I've downloaded it let you know how it works.
I have never come across a company that supposedly is the leader of the industry that relies on forums instead of application engineers.
Hope your getting something out of it.
Again thank you.

macographer Posted at 2018-8-5 14:44
Many thanks I've downloaded it let you know how it works.
I have never come across a company that supposedly is the leader of the industry that relies on forums instead of application engineers.
Hope your getting something out of it.

You are correct on one front. DJI does rely on it's customers, and forum to help each other out. Keep in mind that DJI is the leader in this drone tech and an extremely busy company. The amount of tech wrapped in to these quads is awe inspiring. It can be quite daunting to a new user of quads and a new pilot. We all are a very fortunate bunch of fliers here. Seriously, think about what these crafts provide us with, and how difficult it must be to manufacture this kind of tech and quality, at the price we get it for. Not easy. Enjoy all the wisdom you get here, from "those who have experienced" Like the PM of Wacthberger gave you, this sort of help is priceless, and what separates us from  others. I hope your adventure is an awesome one. Is this sort of tech perfect..... no , what is in this world. Just have fun and ask questions. wish you the best!

Don't feel bad, I am new as well, got my MA this past Friday and have problems getting everything connected to go flying, its taking so much time that I go from a fully charged battery to about 88% ,  I have noticed that if I follow the manual and turn things on in the order in says to, things go much smoother and it took no time at all.

macographer Posted at 2018-8-5 14:44
Many thanks I've downloaded it let you know how it works.
I have never come across a company that supposedly is the leader of the industry that relies on forums instead of application engineers.
Hope your getting something out of it.

Hi, great to hear it helped. To answer your question: You would have received it also from one of the DJI support staff, but since it was weekend, this way you got it faster.

Bill B Posted at 2018-8-5 15:11
You are correct on one front. DJI does rely on it's customers, and forum to help each other out. Keep in mind that DJI is the leader in this drone tech and an extremely busy company. The amount of tech wrapped in to these quads is awe inspiring. It can be quite daunting to a new user of quads and a new pilot. We all are a very fortunate bunch of fliers here. Seriously, think about what these crafts provide us with, and how difficult it must be to manufacture this kind of tech and quality, at the price we get it for. Not easy. Enjoy all the wisdom you get here, from "those who have experienced" Like the PM of Wacthberger gave you, this sort of help is priceless, and what separates us from  others. I hope your adventure is an awesome one. Is this sort of tech perfect..... no , what is in this world. Just have fun and ask questions. wish you the best!

Thanks for the software got connected to the remote and updated the software.
Still can't connect to the aircraft thru the camera mode going to the remote icon touching connect, it says confirm frequency y/n I click yes the window goes away and it shows not connected.
Using Pixel 2 xl with Pie os.

macographer Posted at 2018-8-19 15:22
Thanks for the software got connected to the remote and updated the software.
Still can't connect to the aircraft thru the camera mode going to the remote icon touching connect, it says confirm frequency y/n I click yes the window goes away and it shows not connected.
Using Pixel 2 xl with Pie os.

Finally got it connected by pressing the 3 button combination on the controller after a few times.
Of course it's too hot to fly, 106F but at least I've got step one finished!

Ken Storm Posted at 2018-8-5 09:32
The issue with the DJI Assistant and W10 is well known when connecting to the controller.

Its a driver issue they still have not resolved, you need to uninstall the version you have and find an early version and install that first.

Its a driver issue they still have not resolved, you need to uninstall the version you have and find an early version and install that first.

DJI's failure to fix a problem known for over a year - strikes again?