Hi,Everyone!
I have a question.
I had P4 pro. I used have Mavic pro. I used many time. But I need to upgrade therefore I've got P4 Pro now.
Anyway Today big happening is happen. I wanna make some videofootage in gabriola island near nanaimo,bc. Canada.
There is not a no drone flying zone. That location name is Orlebar point in gabriola island. Also I did last year with Mavic pro.
I prepear flying, checked battery level, propelar, gps signal - gps signal is so strong 17 point-  etc... Everyting is ok. Therefore I wanna do waypoint fly to Enterance Island Lighthouse about 2 Km. Start fly to rich 164 ft high in the air after 1 minute 3 second.
That time suddenly Big Happening is happen. All of suddenly every single  signal lost and aircrft totaly stop working and dropped to ground from 164 ft high in the air! Only fly 17 ft.  I don't make any mistake, any ploblem then totally didn't working in that high! What's wrong? I paid US $ 2,574.50. I have ony less then 15 times fly.Finally I P4 pro had big damage with  Gimbal, Camera, aircraft.
I had DJI Care Fresh option but big stress and disappointment.
Anyone has this kind of happening? Tell me plz what is best solution?

Tthanks.

If you want members here to help with what may have happened then you need to post a link to the flight log.
Just follow the instructions in this link and then post the link to your flight back on this forum.

http://www.phantomhelp.com/LogViewer/Upload/

Don't worry, DJI will take care of it and soon you will be with a brand new drone!

Hi there, we're sorry to read the crash. Please kindly contact support.us@dji.com to start a case and send the unit in. If the unit is under warranty period, we'll offer you a proper solution according to the data analysis result. In case repair fee needs to pay, you can determine to use the DJI Care Refresh or not at that time.

See post #2.  The cause might be found.

Hmm, I think that the P4 had a problem with the battery, was it right in place ? You have to contact DJI, if you have the Care Fresh option ! Good luck

Jenee 2 Posted at 2018-8-5 22:31
If you want members here to help with what may have happened then you need to post a link to the flight log.
Just follow the instructions in this link and then post the link to your flight back on this forum.

Yes, you have to upload it, that the community can check whats wrong !

Jenee 2 Posted at 2018-8-5 22:31
If you want members here to help with what may have happened then you need to post a link to the flight log.
Just follow the instructions in this link and then post the link to your flight back on this forum.

Thanks, Your reply.

drop box Flying log
DJI_ASSISTANT_EXPORT_FILE_2018-08-05_21-24-16.DAT

Thank you everyone! But one more. I looked flying data. What is Downlink Lost?

You should follow the instructions in the link in post #2.  

djiuser_g9om3wpxdwUl Posted at 2018-8-6 05:29
Thank you everyone! But one more. I looked flying data. What is Downlink Lost?

Lost connect between your controller and the ac