hello,
I tried to do the firmware update today. I got the notification in the DJI GO app. but the update skippes immidiantly to pause when I start it. So I connected the Mavic Platinium to my computer and started the Assistant Software. The software finds the drone but wont show an available Firmware Udate. Same result when I click the refresh button.

any advice? thanks, Marcus

Hi, thanks for reaching DJI Forum. We do apologize if you are having issues with the firmware update using the DJI Assistant 2. Please check the video below for better understanding on how to update the firmware. We're here to help you. Thank you.

no, didn't solved my problem. I did everything like in the video but still don't get an available update

DJI Gamora Posted at 2018-8-6 04:45
Hi, thanks for reaching DJI Forum. We do apologize if you are having issues with the firmware update using the DJI Assistant 2. Please check the video below for better understanding on how to update the firmware. We're here to help you. Thank you.

How to Upgrade DJI Mavic Pro Firmware with DJI Assistant 2

Did you login with your DJI account?

chiplifter Posted at 2018-8-6 05:17
Did you login with your DJI account?

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Hi, yes kindly log in your DJI account for you to update the firmware of your aircraft. Thank you.

Hello, i have the same issue. I´ve followed all the instructions. But nothing happens. The only thing I can do is to reset to factory settings. Whats wrong with you DJI??? I'm on vacation right now and can not use my drone. Since the last update i have only trouble with the Mavic Pro (the connection breaks off, pixelated screen and delay, etc..). I´m using a Nexus 9 which is a recommended device.  What you deliver is a joke. I want my mones back!!! How can i get my money back?

IliChris Posted at 2018-8-6 06:37
Hello, i have the same issue. I´ve followed all the instructions. But nothing happens. The only thing I can do is to reset to factory settings. Whats wrong with you DJI??? I'm on vacation right now and can not use my drone. Since the last update i have only trouble with the Mavic Pro (the connection breaks off, pixelated screen and delay, etc..). I´m using a Nexus 9 which is a recommended device.  What you deliver is a joke. I want my mones back!!! How can i get my money back?

My best guess, it is not the firmware giving the pixelation issues but the DJI go 4 app (on android).
Maybe if you can roll back to version 4.2.16 your problem is solved.
Good luck on that.
See also this thread Issues

chiplifter Posted at 2018-8-6 07:14
My best guess, it is not the firmware giving the pixelation issues but the DJI go 4 app (on android).
Maybe if you can roll back to version 4.2.16 your problem is solved.
Good luck on that.

BTW you can use Apkmirror  to find a previous version of the app

Reboot your PC/MAC and try again. Wait for your PC/MAC to load for a few minutes and try opening the DJI Assistant 2 again. And like others mentioned make sure you're signed in to the app.

Have you tried a different USB cable?

For me it is the same in assistant and also in dji go app I suppose DJI has some outage on their servers.

I have tried everything possible. Even a downgrade of the app did not help. Nothing works.

I have the exact same issue.
ive tried everything so Im no further forward.
Possibly the DJI servers are out of it ?

DH_Pilot Posted at 2018-8-6 09:18
For me it is the same in assistant and also in dji go app I suppose DJI has some outage on their servers.

Same here !
Never had any problem before, so maybe it is a problem on DJI's side ....

ok good to hear that it is not just me.

I am having the same issue. I contacted support, and they want me to send the drone in for them to have a look at it? Would rather not but now knowing others are having the same issue, maybe I won't have to send it in.

Same problem with mine new mavic air, they must have some trouble with their updating system...

I tested it today morning and it is working correctly again.

thanks for your news. did the update today as well

Update from me too - tried it today - currently updating!

LucaAnne Posted at 2018-8-6 13:34
Same problem with mine new mavic air, they must have some trouble with their updating system...

Hi, sorry for the troubles that it caused. I would recommend to try it again to see if there will be changes now. Please don't hesitate to reach us if it's still the same. Thank you.

DJI Tony Posted at 2018-8-7 16:51
Hi, sorry for the troubles that it caused. I would recommend to try it again to see if there will be changes now. Please don't hesitate to reach us if it's still the same. Thank you.

In cases like this, sure would be nice if Assistant-2's Firmware Update said something like - Unable to access DJI's Firmware Server.

HedgeTrimmer Posted at 2018-8-7 18:52
In cases like this, sure would be nice if Assistant-2's Firmware Update said something like - Unable to access DJI's Firmware Server.

Yes, thanks for the suggestions. I think it would be better as well to have notifications if ever that the issue is due to our server for our customer to be aware. We will forward your idea to our R&D engineers for consideration. Thank you for the support.