jaapotto
lvl.3
Netherlands
Offline
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Hello,
I can't show the log file of the successfull Phantom update because I removed the log .txt file before trying to update my controller.
See below for an exact discription what happend. what I did.
1) I bought my Phantom about a month ago. It was working fine. I red that the app kept track and informed you if there are any software/firmware updates needed. My app said all was ok "firmware is latest" with a green light.
2) A few days ago (drone still working fine) I had still not recieved any indication to update, but to be sure I checked the website here. I found that are was infact an update available (v1.1.9) with a release date after I bought my drone, so my drone has to have an older version.
3) I checked my app again to be sure. Still no update needed indication there.
4) I downloaded the v1.1.9 firmware update from the site here.
5) I followed the video tutorial on how to update your firmware posted elsewhere on this forum exactly. the video can be found in the "must see Phantom 3 videos" thread. 2nd from the top.
6) I used an USB 3.0 cardreader with a microSD (the one that came with my Phantom) and made sure the card was empty. On this SDcard I copied the update (.zip file extracted first ofc).
7) I inserted the USB cardreader into my Phantom (3 pro) and the installation of the firmware went exactly as shown in the tutorial.
8) I removed the USB cardreader and inserted it into my pc to confirm the installation success by checking the .txt file. The file said the installation was succesful.
9) I removed the .txt file from the USB cardreader so I can use it again to update my controller (again exactly as discribed in the tutorial). This also explains why I cant show you the upgrade log file...I removed it.
10) I inserted the USB cardreader into my controller. Switched it on, all else turned off (red light is on to indicate there is no connection. 4 white light indication battery status) And I waited. And waited. It simply did not do anything (im now at about 10:20 into the turorial video). I expected it to start beebing and show a blue light.....but nothing.
11) I waited about 5 minutes and then it started to bleeb, but not as show in the tutorial. More like beeb - beeb - beeb - beeb - etc. with each beeb as long as the silance between them. I waited a few minutes but it did not stop. At that point I turned off the controller. (first time i deviated from the tutorial)
12) I removed the USB card reader and insterted it into my pc. Tere was no .txt file created. So I assume the update never even started.
13) I read in the release notes that if you dont update it might be possible that newer updates wont install. So I wondered what version I actually was on.
14) I looked anywhere but could not find it in the app. Only the app version at that time: v1.0.10 and at the firmware it said "N/A". I started reading up and found a new version was out for the app aswell, however its not in the playstore (yet).
15) I downloaded the new app version (1.1.0) installed it and I found the place where it should say the firmware versions ( I have pictures of this but I cant seem to get the forum attach pictures to work) :
app version: 1.1.0
Firmware version: 1.1.5
16) This is confusing cause im pretty sure my Phantom should be v1.1.9 (see point 8).
17) To be sure I cleared the SD card, placed the update on it again. And did the whole controller update ritual again. But had the same result.
18) So I figured this is what DJI warns for in the release notes:
"Users are advised to update the firmware version to v1.1.9, otherwise future firmware will not be able to install."
19) Which brought me here to create this thread: "Where are the older versions?"
Sorry for the lengthy discription, but as a test engineer myself I know more details can help finding a cause/solution faster.
I hope you can help me further.
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