greg.k
lvl.3
Flight distance : 2633698 ft
Australia
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Team.
I recently purchased an Osmo+ from a retailer close to my home. They had a demo unit. They tried to show the Osmo working, however they were unable. The unit was unable to get a picture on their demo mobile phone in the store. However, I previously used a DJI Osmo Mobile - and I was aware of how it was meant to work - and proceed to purchase.
Upon getting the unit home, I had initial probems getting it to work. I was experiencing the same issues that the retailer had on their store unit. I tried reinstalling the DJI go app, I tried three different phones, I tried firmware refresh. Nothing worked.
I called DJI and they confirmed the steps that I had already performed, and created a repair case. Subsequently, I was advised that the unit was "repaired", and being shipped back to me. There was no details of what exactly was repaired.
I was a little cynical about the repair... so I created a video of the unboxing and power up process. I have not yet edited the video - but the raw footage is available. To save the pain of editing... let me say, that the unit failed within minutes of powering it up after unboxing.
I repeated the firmware refresh, and mobile phone app reinstall. Despite these steps, the problems continiued.
I called DJI support. They asked me to refresh the firmware and reinstall the app. I advised that these steps had already been completed. Support advised they would escalate and get back to me with next steps.
My question to those here. Am I the only one? Do others get the wifi issues with the Osmo using IOS phones?
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