Hi everyone,I seem to have lost the focus on p4. It focused in video but not stills. Also I don’t have the af/mf square on go app....do I need to update controller.

Are you talking about the Phantom 4 or the Phantom 4 pro?
The P4 pro has a lens that focuses.
The P4 does not.

Hi there, sorry for the inconvenience. Can you please upload a sample video of the issue so that we can check it on our end? You can upload it by using google-drive or Dropbox and provide the link here. Thank you for your support.

Labroides Posted at 2018-8-7 02:35
Are you talking about the Phantom 4 or the Phantom 4 pro?
The P4 pro has a lens that focuses.
The P4 does not.

I’m using phantom 4, the view on monitor is blurry when in camera,but not in video

fans718775bb Posted at 2018-8-7 03:38
I’m using phantom 4, the view on monitor is blurry when in camera,but not in video

If you have a P4, it has not lost focus - it never had focus.
Because the lens is fixed-focus,  it never had the af/mf square on go app

How are the photos you are taking appearing when you view them directly from the SD-card?

Did you pull the protective film off the lens?

DJIJAKOB Posted at 2018-8-7 05:39
How are the photos you are taking appearing when you view them directly from the SD-card?

If I take picture whilst in video mode they are fine,in camera they are blurry....pictures look blurry on monitor but look ok when taken from card

TheLazyC Posted at 2018-8-7 06:14
Did you pull the protective film off the lens?

Yes...I’ve had phantom over a year....seems issue started when I carlibrated vision sensors

DJIJAKOB Posted at 2018-8-7 05:39
How are the photos you are taking appearing when you view them directly from the SD-card?

Seems issue started when I did vision calibration

fans718775bb Posted at 2018-8-22 02:18
Yes...I’ve had phantom over a year....seems issue started when I carlibrated vision sensors

I used to do computer troubleshooting, so I started with the simplest fix....

Had a friend purchase and fly drone for months and complained how bad the video was. One day I went over to fly with him and pulled the protective film off to reveal 4k video was back!!!

fans718775bb Posted at 2018-8-22 02:17
If I take picture whilst in video mode they are fine,in camera they are blurry....pictures look blurry on monitor but look ok when taken from card

Then it is solved. The video and photos you see directly on your monitor (or in albums after) are a cache. This is just a local storage of your videos and photos. To get the maximum resolution you should pull the material straight from the SD-card. If you experience any lag/delay in when filming, this will also be shown on your monitor when viewing the video afterward.

fans718775bb Posted at 2018-8-22 02:18
Yes...I’ve had phantom over a year....seems issue started when I carlibrated vision sensors

The Vision Positioning System is not related by any means to the camera itself. Yes, the VPS is using cameras, but these are only to avoid obstacles/hold position. And not the videos/photos you are viewing afterward.

DJIJAKOB Posted at 2018-8-22 06:20
Then it is solved. The video and photos you see directly on your monitor (or in albums after) are a cache. This is just a local storage of your videos and photos. To get the maximum resolution you should pull the material straight from the SD-card. If you experience any lag/delay in when filming, this will also be shown on your monitor when viewing the video afterward.

It’s not the cache,I’ve disabled that. Am taking images straight from card

DJI Paladin Posted at 2018-8-7 02:49
Hi there, sorry for the inconvenience. Can you please upload a sample video of the issue so that we can check it on our end? You can upload it by using google-drive or Dropbox and provide the link here. Thank you for your support.

https://photos.app.goo.gl/W5gWZNArVjn1Ya396

Hi DJI Team, DJI users ;-)

I am a new Phantom 4 user and did a lot of research prior to post but it seems I am having same issue than lots of people here about blurriness of images.
I have the new Phantom 4 (not the Pro one) and downloaded the DJI IOS app from 22.09.2018 which is the most recent one. I am using it on an Iphone 5 SE running IOS 12.

Since 5 years, I shoot for my needs mostly in 1080p 120FPS with the drone holding position, so no big camera movements that can explain blurriness sometimes.

Actually it really looks like the image is fully out of focus and I don't even have the option to adapt and play with the focus anywhere on the DJI app, meaning I read many posts on how to play with focus but it seems that the option has completely disapeared from teh settings with the newer version of the app :





Here is an example of blurriness, on the right side of the image the white shoes are completely blurry howevere they don't move and the drone is stationary, it's often on the right side of the image that I see that blurriness and it depends on shots this is why I think it's just a matter of finding the right focus settings but they are missing and I am used to Gopro image quality which is always crystal clear and crisps and never has these big blurry/fuzzy parts.

Thx in advance for reply :-) :-)

MikeP Drone Posted at 2018-9-25 02:11
Hi DJI Team, DJI users ;-)

I am a new Phantom 4 user and did a lot of research prior to post but it seems I am having same issue than lots of people here about blurriness of images.

Try resetting your camera settings, style might be set to soft or similar.

You can see the reset option at the bottom of your first photo above.

fans718775bb Posted at 2018-8-22 10:25
https://photos.app.goo.gl/W5gWZNArVjn1Ya396

Nothing wrong with those clips except you have underexposed all of them.

MikeP Drone Posted at 2018-9-25 02:11
Hi DJI Team, DJI users ;-)

I am a new Phantom 4 user and did a lot of research prior to post but it seems I am having same issue than lots of people here about blurriness of images.

As mentioned earlier by Labroides, the P4 does not have the ability to focus because it is a fixed focus lens. So there would never have been an option in the app menu to affect focus.

For a fixed focus camera, never judge it by photos taken close to the lens, like that shot of the trampoline. Get some distance away and take a still. If the camera is out of focus on one side, then send it back to be repaired.

And if you are shooting in 120fps the quality will degrade also... Try 25fps in 4K and check video then.