I updated the firmware of my standard Mavic Pro. After the update the controller wouldn't connect either to the aircraft, to the mobile app (latest version running on android One Plus 3), or the DJI assistant 2 app (latest verison running Macbook Pro.)



The screen simply says "connecting," constantly. When I connect it to the assistant 2 app on my laptop the app fails to acknowledge the controller. I have tried a different device (Samsung Galaxy ace) and using a different chord- same result. The aircraft itself connects to the DJI Assist 2 app perfectly.
I think this might be driver error? But I'm not sure.
PLEASE help with this- I'm currently on a shoot in Utah and can't work without it!
Thanks!

Further, manual linking of the controller has no effect. Holding down c1 + c2 and the record button doesn't make the controller make the customary sound.

Chris

Hi, our apologies for the inconvenience. I think there's no problem with the drivers of you PC since your aircraft is recognized in DJI Assistant 2. May I know the current firmware of the RC? Did you fully charge the RC? Do you have a different PC that you can use so that we can isolate the issue?

Hi, thank you for getting back so quickly. I have tried a PC as well as my MacBook Pro. On both systems the aircraft shows up when connected but the controller doesn't register. I don't know what the firmware of the RC is as I can't connect it to anything. I've also tried multiple cables in both the usb and mini usb ports of the controller.

coshea1 Posted at 2018-8-8 08:25
Hi, thank you for getting back so quickly. I have tried a PC as well as my MacBook Pro. On both systems the aircraft shows up when connected but the controller doesn't register. I don't know what the firmware of the RC is as I can't connect it to anything. I've also tried multiple cables in both the usb and mini usb ports of the controller.

May I know if your remote controller is fully charged? Please make sure  you firewall and antivirus software is off and try to reinstall DJI Assistant 2 using this link: (https://www.dji.com/mavic/info#downloads). Click on "Reply" so that I can get a notification from your response.