DJI Diana
Administrator
Flight distance : 2408 ft
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Hi fansc0633459, we're sorry to hear about the experience you had with our Customer Support. I'd like to further check on it. Can you please PM us the email address that you used? And, as for the DJI Select, before you purchase it, make sure you're logged in to your DJI account. The account that you used when you purchase your drone on our online store. Because, once you're in the DJI Select site, it should automatically detects the unit binded to your DJI account and will show that you're eligible. Are you getting the same error message like with the image below?
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