fans2c943a5c
lvl.1
Flight distance : 555725 ft
United States
Offline
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This was there last message to me:
DJI Support (Support)
8月9日 CEST19:03
Hi XXXX,
Good day! I hope you're doing fine.
On behalf of DJI I extend my sincere apologies for the issues that you have experienced. This has been very frustrating to me as I am assigned to accomplish whatever issue that you are having but I already exhausted all the resources to meet what we are asking for but the decision is logical and it has been the feedback of the Repair Team who analyzes the records. I have been very eager to push for a favorable resolution but the data that they have says it all. I am writing this email to finalize this issue that we cannot accommodate your request due to fault on your behalf. The conclusion of the data analysis was Pilot Fault. The aircraft worked in GPS mode in the flight, flew in the Authorization Zone,the license expired at the middle of the flight.At t=10:14,h=26 m,d=1042 m,LANDING was triggered due to the FLY-LIMIT ZONE. Pilot pushed pitch stick forward,the aircraft descended and flew forward,and crashed into water at t=11:07,h=-21 m,d=716 m.
I know this is very inconvenient for you. To extend our help with this, we can offer a 15% discount if you want to purchase another drone. Thank you so much for your kind understanding.
Best Regards,
Charles
Manager, DJI Customer Support |
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