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Battery authentication failure
896 17 2018-8-10
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ThorPapa
lvl.4
Flight distance : 543563 ft
South Korea
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I’ve got problem with intelligent battery for inspire 2.
As we saw lots of recommendations to fix the battery authentication failure, such as battery firmware update.
Actually, I fixed one pair of battery that failed with ‘battery cell problem’ .
Downgrade and then upgrade the mc firmware with assistant 2 was effective.
However, another pair having authentication problem is not fixed yet.
Actually, i’m waiting for 72hours after mc fw upgrade according to the direction of the dji online chatting service.


B92D1C21-5E64-476F-B31B-FCA21991DC04.jpeg
D70AF069-8F42-4B01-A616-DB14F7E76106.jpeg
2018-8-10
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ThorPapa
lvl.4
Flight distance : 543563 ft
South Korea
Offline

I don’t understand why mc firmware doesn’t understand dji battery.
Why we should wait for 72hours to check the battery update effective.

==> Don't follow this guide. It's a kind of waisting time!
2018-8-10
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ThorPapa
lvl.4
Flight distance : 543563 ft
South Korea
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Sorry for the photos duplicated. I don’t know how to delete photo inserted.

==> I have deleted duplicated photos.
2018-8-11
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ThorPapa
lvl.4
Flight distance : 543563 ft
South Korea
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Waiting for 72hours after fw upgrade has no use at all.
What should I do next?

==> DJI said that "You baught them in USA, no warrenty in Asia."
2018-8-13
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ThorPapa
lvl.4
Flight distance : 543563 ft
South Korea
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ThorPapa Posted at 2018-8-13 21:53
Waiting for 72hours after fw upgrade has no use at all.
What should I do next?



Try to spin props, I have message Failed.
2018-8-13
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DJI Wanda
Administrator

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ThorPapa Posted at 2018-8-13 23:49
[view_image]
Try to spin props, I have message Failed.

Hello there. Sorry for the late response. Is the battery brand new? Or did it happened after the firmware update?
2018-8-14
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ThorPapa
lvl.4
Flight distance : 543563 ft
South Korea
Offline

DJI Wanda Posted at 2018-8-14 06:05
Hello there. Sorry for the late response. Is the battery brand new? Or did it happened after the firmware update?

Yes, they’re brand new came from USA when I bought Aeroscope.
As you can see in the top photo, charging count is only one.
2018-8-14
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DJI Wanda
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ThorPapa Posted at 2018-8-14 07:07
Yes, they’re brand new came from USA when I bought Aeroscope.
As you can see in the top photo, charging count is only one.

We highly suggest having it replaced.
2018-8-14
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ThorPapa
lvl.4
Flight distance : 543563 ft
South Korea
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DJI Wanda Posted at 2018-8-14 07:13
We highly suggest having it replaced.

However, it works fine with Aeroscope.
Anyway, I will try to talk with Flymotion becouse they gave me the battery not compatible with inspire 2.
2018-8-14
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DJI Wanda
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ThorPapa Posted at 2018-8-14 07:21
However, it works fine with Aeroscope.
Anyway, I will try to talk with Flymotion becouse they gave me the battery not compatible with inspire 2.

No problem. Please let us know if you still need any help.
2018-8-14
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ThorPapa
lvl.4
Flight distance : 543563 ft
South Korea
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Today, I've got mail from support.kr that they have decided to replace the battery.
2018-8-15
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DJI Wanda
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ThorPapa Posted at 2018-8-15 20:41
Today, I've got mail from support.kr that they have decided to replace the battery.

Alright. That's good to hear. Please let us know if you still need anything.
2018-8-16
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Salvador Garza
lvl.3
Flight distance : 3604255 ft
United States
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I had the same issue, did all the troubleshooting support requested. Fixed absolutely nothing. I was fortunate it occurred within the reseller's return period.
2018-8-17
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ThorPapa
lvl.4
Flight distance : 543563 ft
South Korea
Offline

I’ve got new TB50 pair without returning them.
Now, I’m feeling comfortable very well.
2018-8-25
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Rodger8
Captain
Flight distance : 15812070 ft
  • >>>
United States
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ThorPapa Posted at 2018-8-10 19:50
I don’t understand why mc firmware doesn’t understand dji battery.
Why we should wait for 72hours to check the battery update effective.

You need to wait 72 hours before you use them so the firmware can develop a profile for the battery cells. You need to give them a charge and then let them sit out of the aircraft.
2018-8-25
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ThorPapa
lvl.4
Flight distance : 543563 ft
South Korea
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I tried that method but not working. I think it would be good only for the cell error condition.
2018-8-25
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BagoDJIoperator84
Captain
Flight distance : 696929 ft
South Korea
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Wow that is some serious issues. was it just firmware or bad batteries?
2018-8-25
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ThorPapa
lvl.4
Flight distance : 543563 ft
South Korea
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bad battery, I guess. that’s why they gave me new one.
2018-9-4
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