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Photos are grey in Gallery
542 6 2018-8-13
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Matmat
lvl.1
France
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Hi, I just picked up a tello and when I take a photo, I can see them but in the Gallery the picture are grey but I don't have problems with the videos (I got a Galaxy S7)

2018-8-13
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RYZE
Super Moderator
Hong Kong
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Dear Matmat, please kindly make sure your permissions are set properly. To achieve it, please just go to Setting - Application Management –Tello-  Allow its storage permissions and trust it. Then you may find the image shown under other files in Album.  If it persists, please also upgrade to the latest APP version 1.2.12.02 and try with the compatible devices here: https://www.ryzerobotics.com/tello/downloads.

2018-8-13
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jacksonnai
Captain
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any screen shot of it?
2018-8-13
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Matmat
lvl.1
France
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2018-8-13
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Matmat
lvl.1
France
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I don't have any problem with the videos but you can see the pictures are grey on my gallery phone. (They are normal in the Tello app, I can watch the photos without problem
2018-8-13
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KedDK
Captain
Flight distance : 345350
Denmark
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I have the same  problem, if you use another viewer the pictures are fine, just the gallery viewer that does not like the Tello pictures.
Try using the viewer found under Samsung or Google Apps folder.
2018-8-14
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Byzza
lvl.1
Flight distance : 48820
Australia
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I also have the same issue
1-1 20:17
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