I just recieved my a refurvished phantom 4 pro back from DJI post DJI care claim. The first flight, as soon as the drone got into the air I got this warning: Motor low idle or loose propeller.. the drone was showing no abnormal flight characteristics. I checked the blades and inspected the motors. Any advice on this issue?

Thank you in advance

That's sometimes seen as an uncommon false alarm.  

Hi there. we're sorry for the inconvenience. Just to verify, does the issue remain if changing to another pair of propellers? May I have the screenshot and last case number for better assistance? Thanks so much!

DJI Susan Posted at 2018-8-13 20:18
Hi there. we're sorry for the inconvenience. Just to verify, does the issue remain if changing to another pair of propellers? May I have the screenshot and last case number for better assistance? Thanks so much!

Hello,

I just tested the drone with a set of new propellers and the warning came up instantly after take off.

The last case number is  CAS-1957758-K1K4V3.



Kind regards,

Dylan

DJI Susan Posted at 2018-8-13 20:18
Hi there. we're sorry for the inconvenience. Just to verify, does the issue remain if changing to another pair of propellers? May I have the screenshot and last case number for better assistance? Thanks so much!

Hello,

I just tested the drone with a set of new propellers and the warning came up instantly after take off.

The last case number is  CAS-1957758-K1K4V3.



Kind regards,

Dylan

djiuser_Y5edsNgNNXjc Posted at 2018-8-16 03:39
Hello,

I just tested the drone with a set of new propellers and the warning came up instantly after take off.

Received with thanks! Could you refer to below and export the flight records and corresponding flight data for analysis? We'd like to check the exact status, thanks!
Android: Connect the device to the computer, find the flight records stored in …\DJI\dji.pilot\FlightRecord\, and copy the required flight records to the computer.
iOS devices: Connect the device to the computer, launch the iTunes, find the flight records in the DJI GO app, and copy the FlightRecord folder to the computer.

https://www.dropbox.com/sh/bvsjd ... FOJvxbv9vGZM0a?dl=0


Please find the link to the last 3 flight records. let me know if you need any from a later stage.

Thank you kindly,

Dylan

djiuser_Y5edsNgNNXjc Posted at 2018-8-17 04:54
https://www.dropbox.com/sh/bvsjdl0xwowcnxg/AADOkBxzjGWFOJvxbv9vGZM0a?dl=0

This has been forwarded to our engineers for check and analysis. We'll keep you posted if there is an update. Thanks for your patience.

Hello,

Is there any word back from the engineers?


Kind Regards,

Dylan

djiuser_Y5edsNgNNXjc Posted at 2018-9-10 22:08
Hello,

Is there any word back from the engineers?

Dylan, sorry for keeping you waiting. Our engineers are still analyzing the exact status, I have pushed them and will help you get an update soon.

DJI Susan Posted at 2018-9-11 00:08
Dylan, sorry for keeping you waiting. Our engineers are still analyzing the exact status, I have pushed them and will help you get an update soon.

Hey,

Its been almost 2 months now...

Thanks

djiuser_Y5edsNgNNXjc Posted at 2018-9-23 22:25
Hey,

Its been almost 2 months now...

We haven't received the update from our engineers, we will push again, sorry for the inconvenience caused.

This is getting ridiculous..


Could I get the Case number for this issue??!

djiuser_Y5edsNgNNXjc Posted at 2018-10-3 03:47
This is getting ridiculous..

We are terribly for the delay, we are also waiting for the engineers' suggestion regarding this issue. I had informed them to speed up the process.
However, if you do want to send it back, please kindly contact our support on the following page to start a case: http://www.dji.com/support, the local team will also help to diagnose it and take care of it when they receive the drone. Apologize again for the inconvenience.

djiuser_Y5edsNgNNXjc Posted at 2018-10-3 03:47
This is getting ridiculous..

Hi there, I got the feedback from the engineers, they also suggested sending the drone in again. Please kindly start a case on the link above or apply for an online repair at https://repair.dji.com/repair/index. Thank you.