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How long does it take to deliver a mavic air?
1758 25 2018-8-13
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djiuser_TlUxHgCybWPf
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Mexico
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I purchased a mavic air last week and I wonder how much longer do i have to wait until I get it. I ordered it because some family members coming from Mexico are coming to visit me in Michigan, so i was hoping to give my mavic air as a present. However if the delivery takes a long time to be delivered I could not accomplish my purpose. Please help me out.
2018-8-13
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DJI Paladin
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Hi there, sorry for the inconvenience. Can you PM me your order number so that I can check it on my end? Thanks for your support.
2018-8-14
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DJI Paladin
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Please check your inbox. I sent you a message about your order number. Thanks for your support.
2018-8-15
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djiuser_TlUxHgCybWPf
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Mexico
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DJI Paladin Posted at 2018-8-15 02:32
Please check your inbox. I sent you a message about your order number. Thanks for your support.

Thanks a lot
2018-8-15
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DJI Paladin
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You're welcome.
2018-8-15
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hallmark007
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Ireland
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DJI Paladin Posted at 2018-8-15 02:32
Please check your inbox. I sent you a message about your order number. Thanks for your support.

Who says moderators aren’t on the ball. Good job
2018-8-15
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DJI Paladin
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I have an update about your concern. Kindly check your inbox. Thanks.
2018-8-17
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DJI Paladin
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hallmark007 Posted at 2018-8-15 07:39
Who says moderators aren’t on the ball. Good job

I'll take that as a compliment. Thanks.
2018-8-17
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djiuser_TlUxHgCybWPf
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Canada
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DJI Paladin Posted at 2018-8-17 03:17
I'll take that as a compliment. Thanks.

Thank you very much. You were very helpful. Sorry for my delay responding. I am looking forward to getting this package.

Have a hice day
2018-8-19
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fansee01757a
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United States
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Wondering how long it will take to ship just placed order today. Super excited to get it!
2018-8-30
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djiuser_NIVGm43cfhyR
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Panama
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I would like to know too. I ordered mine on November and the order is still processing.  How can I cancel the order since it taking a long time and no message from DJI about it?
2019-12-21
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AbePTY
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Panama
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How long it takes to get yours at the end?
2019-12-25
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DJI Mindy
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AbePTY Posted at 12-25 11:31
How long it takes to get yours at the end?

Hi AbePTY, we apologize for the delay, I managed to get your order number via your Forum account, we will verify with the related team and come back to you soon, please wait a moment, thank you.
2019-12-25
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djiuser_qpNs7WK7AhXz
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Mine took 8 days direct fromchina but the box shrink wrap and the dji seal are both broken. Is this normal?
2019-12-26
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AbePTY
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Panama
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DJI Mindy Posted at 12-25 22:36
Hi AbePTY, we apologize for the delay, I managed to get your order number via your Forum account, we will verify with the related team and come back to you soon, please wait a moment, thank you.

Thank you, just to let you know... Tomorrow will be a month since I bought it.
2019-12-27
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lannes
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djiuser_qpNs7WK7AhXz Posted at 12-26 08:38
Mine took 8 days direct fromchina but the box shrink wrap and the dji seal are both broken. Is this normal?

No, this is not normal, all DJI products are sealed from the factory.

Did you buy directly from DJI or a Third party
2019-12-27
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DJI Mindy
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AbePTY Posted at 12-27 22:17
Thank you, just to let you know... Tomorrow will be a month since I bought it.

Sorry to keep you waiting, do you agree to split the order? If yes, we will ship the combo from one warehouse and ship the rest of the accessories from another warehouse?
2019-12-28
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DJI Mindy
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djiuser_qpNs7WK7AhXz Posted at 12-26 08:38
Mine took 8 days direct fromchina but the box shrink wrap and the dji seal are both broken. Is this normal?

Hi there, sorry for the late response, did you order from our online store? If yes, may we have your order number and the picture of the broken wrap and seal? Did you check whether the drone is great?
2019-12-28
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AbePTY
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DJI Mindy Posted at 12-28 03:27
Sorry to keep you waiting, do you agree to split the order? If yes, we will ship the combo from one warehouse and ship the rest of the accessories from another warehouse?

I prefer get everything in one box only.
What is delaying the shipment?
2019-12-29
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AbePTY
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AbePTY Posted at 2019-12-29 01:22
I prefer get everything in one box only.
What is delaying the shipment?

Let me ask again,  When will be ready to be shipped my complete order?
2020-1-2
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AbePTY
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AbePTY Posted at 1-2 00:24
Let me ask again,  When will be ready to be shipped my complete order?

Forget my previous post. I just received the shipping confirmation.  
Have a great new year!
2020-1-2
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DJI Mindy
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AbePTY Posted at 1-2 00:32
Forget my previous post. I just received the shipping confirmation.  
Have a great new year!

Yes, the order has been shipped, hope you will receive it soon.
2020-1-2
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djiuser_qpNs7WK7AhXz
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United States
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DJI Mindy Posted at 1-2 03:23
Yes, the order has been shipped, hope you will receive it soon.

Thanks for the reply. Except for the open box, everything seemed new. I haven’t fully tested the drone yet and I’m a bit concerned about the handling of the drone when the package was opened in transit. Is this common for these packages to be opened in transit? I’ll attach a pic and will pm you my order number.
F0584E9F-4819-47BB-A24F-F74EF3B9E22E.jpeg
2020-1-2
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djiuser_qpNs7WK7AhXz
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lannes Posted at 2019-12-27 23:01
No, this is not normal, all DJI products are sealed from the factory.

Did you buy directly from DJI or a Third party

I did order directly from DJI
2020-1-2
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djiuser_qpNs7WK7AhXz
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United States
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Also, My mavic air fly more combo came with only one pair of controller sticks. I noticed some users got an extra pair of control sticks in the fly more combo package.
2020-1-2
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lannes
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djiuser_qpNs7WK7AhXz Posted at 1-2 05:12
I did order directly from DJI

I'd take it up with DJI unless it's refurbished
2020-1-2
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