djiuser_AITdEDi1d830
lvl.2
Flight distance : 111188 ft
Offline
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DJI Susan Posted at 2018-8-14 18:20
We're sorry for the troubles. Just to verify, have you tried to connect the RC and mobile device via OTG cable? You may press and hold the three bars on the right upper corner to 8-10 seconds, a window will pop up, then please refresh the firmware and link RC again to see whether it works.
sorry I'm so over DJI and there tech support as it's a wast of time. Each time I'm told something else or the favorite thing to say is be patient. Or try this or try that and when all else fails they say return it to use some I'm out again.. Not flying and no one at dji seems to care. No one even cares about how many calls you make to them or anything. I wish someone there would truly look at the files on my case and truly see what I have been through.
Now the worst thing is the don't have a single person that speaks English as a born language.
Not that this matters what mostly matters is better customer service. |
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