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DJI Care Refresh Refund?
2138 7 2018-8-15
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LD33
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What is the process to get a refund for the DJI Care Refresh plan?
2018-8-15
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DJI Diana
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Hi, in order for you to process a refund for DJI Care Refresh, you need to return the associated product  following DJI's After-Sales policy. You can check the screenshot below for your reference. And, visit this link to review our Return policy. https://www.dji.com/service/policy?site=brandsite&from=footer .
2018-8-15
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DJI Diana
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Flight distance : 2408 ft

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If you purchase your drone from a 3rd party dealer, you can arrange a refund with them then ask for the proof of refund . But, if you purchase the drone directly from DJI, you can contact our customer support to star the return case here https://www.dji.com/contact?site=brandsite&from=footer .  Once the return process of drone is successful, kindly email djicare@dji.com and provide the agreement number of your DJI Care Refresh together with the proof of return. If you have other questions/concern, feel free to reach us. We're here to help.
2018-8-15
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Big Nana
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Why do you want to refund the DJI Care Refresh?
2018-8-15
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AvroTrain
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I have a similar question. What if I paid for spark Refresh but I sold the spark. How does my $60 get used if I buy a mavic pro?
9-8 13:35
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DJI Diana
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AvroTrain Posted at 9-8 13:35
I have a similar question. What if I paid for spark Refresh but I sold the spark. How does my $60 get used if I buy a mavic pro?

DJI Care Refresh is bound to the serail number of the drone, therefore, it cannot be canceled without returning the drone.
9-8 19:39
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AvroTrain
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DJI Diana Posted at 9-8 19:39
DJI Care Refresh is bound to the serail number of the drone, therefore, it cannot be canceled without returning the drone.

Can one apply DJI care to a new purchased from target?
9-10 14:02
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DJI Diana
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AvroTrain Posted at 9-10 14:02
Can one apply DJI care to a new purchased from target?

Hi AvroTrain, DJI Care Refresh can be purchased so long as that has not been activated or has been activated for less than 48 hours. At the moment, DJI Care Refresh is only available to customers from the U.S., Canada, EU countries, Switzerland, Norway, the UK, Australia, Japan, Hong Kong, Taiwan, and Mainland China. Nonetheless, if you missed the 48 hrs. given time-frame, you may still purchase or activate the service plan. You only need to submit video verification on the DJI website.

Here is the link:  https://repair.dji.com/en/djicare/customerupload

Kindly be advised that the video should upload in YouTube and set the video privacy on public to allow the verification team to review your video You can check whether DJI Care Refresh is available in your country on the DJI Store. You may visit our website for more added information https://www.dji.com/service/djicare-refresh/info#faq. Thank you.
9-10 14:35
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