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DJI Care Refresh Refund?
888 3 2018-8-15
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LD33
New
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What is the process to get a refund for the DJI Care Refresh plan?
2018-8-15
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi, in order for you to process a refund for DJI Care Refresh, you need to return the associated product  following DJI's After-Sales policy. You can check the screenshot below for your reference. And, visit this link to review our Return policy. https://www.dji.com/service/policy?site=brandsite&from=footer .
2018-8-15
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DJI Diana
Administrator
Flight distance : 2408 ft

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If you purchase your drone from a 3rd party dealer, you can arrange a refund with them then ask for the proof of refund . But, if you purchase the drone directly from DJI, you can contact our customer support to star the return case here https://www.dji.com/contact?site=brandsite&from=footer .  Once the return process of drone is successful, kindly email djicare@dji.com and provide the agreement number of your DJI Care Refresh together with the proof of return. If you have other questions/concern, feel free to reach us. We're here to help.
2018-8-15
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Big Nana
Second Officer
Flight distance : 19362 ft
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Why do you want to refund the DJI Care Refresh?
2018-8-15
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