Hi, I need help. The service team is not very competent and is not able to answer basic questions. I have dealt with a different person each time there has been a communication and I am at my wits end. 8 weeks ago, I sent in my Spark. It had crashed due to a malfunction with the right control stick. I had control over the left stick but not the right. None of my commands were being registered. Then the flight data shows inputs being received on the right stick at lightning speed. It jumps from 100 one way to 100 the other way and back again many times a second. There was no smooth transition through the center like what you would expect if someone was controlling the device. Just snapped back and forth many times per second. I was told that this was my fault because I was controlling all surfaces at once. Meanwhile, the exact opposite was the case. Although the Spark shows inputs, I was not inputting the controls as DJI told me I was. I called and spoke to someone who said they would add more notes from our conversation and have it looked at again. Great, I thought. No, a week later I received a note that I need to pay for the repair bill. I contacted DJI again and they told me to be patient that it was being investigated further. Then, this week, I received a final notice to pay the repair bill. I contact DJI and this time they tell me that it doesn’t fall under warranty and I needed to pay. I don’t know if the 2nd analysis was completed. I don’t know how/why this doesn’t fall under warranty. I don’t know if the notes were added as I was told. Customer service is a joke and I am so frustrated and extremely skeptical that DJI even cares that they warranty their products. I was so excited to finally get the Spark and now I haven’t had access to it all summer because DJI Service team is unable to operate at a basic level. Can someone please help me? The crash was not my fault. I was not in control. If you have some sort of loop hole in the warranty that makes this my fault, just show me. CAS-1932154-Z7G8C9 -Ryan
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