How can I get the manufacturing date and warranty left on Mavic Platinum? Is it possible to check if I got a refurbished or new drone? Had a DJI care refresh case and got a replacement. Just wanna know if the drone is new or refurbished.

Thanks a lot for your help!

Stephan

there is usually an R at the end of a sn # for a refurbished drone, got my MP from being repaired after a crash and DJI had sent me a new one.

Picanoc Jack Posted at 2018-8-16 21:29
there is usually an R at the end of a sn # for a refurbished drone, got my MP from being repaired after a crash and DJI had sent me a new one.

Thank you for your reply. No, there is no R in or at the end of the SN.

RDriver1983 Posted at 2018-8-16 21:38
Thank you for your reply. No, there is no R in or at the end of the SN.

Then you got a new one , rather than making you wait for them to repair it DJI  sends you a new one

Just to let you know though their refurbished drones are just as good as the new ones,  there is some lads on this site that have refurbished drones and they have well over 1000 miles flight time.

Hi Stephan, thanks for reaching us. Currently, the warranty period for a product starts on the day such product is delivered, unless otherwise agreed upon between you and DJI. For the unit replaced by DJI Care Refresh, the warranty will not be extended, please kindly note and understand. If there is any further question, feel free to contact us.

DJI Susan Posted at 2018-8-17 01:26
Hi Stephan, thanks for reaching us. Currently, the warranty period for a product starts on the day such product is delivered, unless otherwise agreed upon between you and DJI. For the unit replaced by DJI Care Refresh, the warranty will not be extended, please kindly note and understand. If there is any further question, feel free to contact us.

Hello Susan,

thank you for your fast reply. Can you please figure it out if the drone is new or refurbished?

Regards
Stephan

RDriver1983 Posted at 2018-8-17 01:38
Hello Susan,

thank you for your fast reply. Can you please figure it out if the drone is new or refurbished?

Hi Stephan, the replacement unit is new or equivalent to new in performance and reliability, you may check when you receive the drone. Thank you.

Picanoc Jack Posted at 2018-8-16 21:29
there is usually an R at the end of a sn # for a refurbished drone, got my MP from being repaired after a crash and DJI had sent me a new one.

Nice information