Kavcic1208
New
Flight distance : 255315 ft
Slovenia
Offline
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Hello,
My drone also drifted away ( controller didnt respond to any of my commands ) and crashed to the rocks and fell in to the water, i have send my drone to service, and they just send me back email that i have dji refresh and i have to pay 89,00 € to get new drone, they didnt give me any explenation why this happened, i have given them all the data of flight records and everything. This is the mail that i have writen them - explanation of the crash :
Report of the crash mavic air on 19.08.2018 around 11 am:
The first flight went ok, but from time to time when drone should hover and i didnt push any sticks, the drone itself flew slowly to the left - drift away , but when I pushed the stick to move the drone to the other side everything was fine. Then i did controller calibration and i start my drone again, i was flying for about one minute and wanted to take a shot of a beach, then suddenly the drone again went flying to the left ( from my perspective ), there were rocks on the left so i tried to move the drone to the opposite site and towards me ( also visible on flight record ) , but the control keys didnt worked, i also tried to hit pause but that also didnt worked, then the drone crashed into the rocks and felt down in to the sea. The problem with the controller also happened about 14 days ago, first when i turned on the controller it started beeping and didnt stop ( battery of the controller was full ), then i turned off the controlle and turned it back on and it stopped beeping, then when i was flying it, it went left itself from time to time ( full gps signal ) but then i calibrated the controller everything was fine . I think that there was something wrong with the controller, i have done a lot of flights till this crash, and i tried to prevent crash from happening, but the controlls didnt worked. You can also see the last pictures and video from the flight record to see where the crash happened and I am also attaching the photo made with the phone where the drone crashed ( as on the picture the drone was pointing with camera towards me, you will see on flight log which buttons i pushed and nothing worked ).
please help ! |
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