I had a dji spark 1 month ago. It was all good from beginning. After 1 week when i was flying my spark at 100 mt. Alt. Battery popped out and spark crashed to ground. I have opened a topic here and electra said that i have to connect with store where i purchase to service for repair. I did the same thing. Its been more than 15 days and the store says that 'we have connected with dji and sent the logs. They said its user fault. Its out of varranty. So we cannot repair that if you wish we can repair it if you pay for..' Isn't it so funny? I used it around 1.5 weeks and nothing happened suddenly battery popped out during flight and it considered as user fault!!

Its obvious that is a product problem. I'm not the one who had this problem.

More

Dji must take responsibility for their faulty product and repair/replace damaged item.

Sorry to read that. I know its not much help now, but for the future i would recommend using a battery clip that you get on amazon for like 6-8 euros. It gives you a piece of mind, you dont have to worry all the time about the battery popping out and the drone falling to the ground.
Safe Flying.

Alex Batalov Posted at 2018-8-17 04:37
Sorry to read that. I know its not much help now, but for the future i would recommend using a battery clip that you get on amazon for like 6-8 euros. It gives you a piece of mind, you dont have to worry all the time about the battery popping out and the drone falling to the ground.
Safe Flying.

I bought them after the crash. I didnt know that Spark has a problem like this.. I Wouldn't buy spark if i knew that.

djiuser_8T8oCqHPf0GZ Posted at 2018-8-17 04:42
I bought them after the crash. I didnt know that Spark has a problem like this.. I Wouldn't buy spark if i knew that.

Sorry for reading your post. Generally, if the dealer reported this to DJI, there will be a case number for reference. May I have the case number for better assistance? Thanks in advance!

I asked to the dealer for the case number. And they gave : CAS2071412-S3Z2W2

djiuser_8T8oCqHPf0GZ Posted at 2018-8-17 05:16
I asked to the dealer for the case number. And they gave : CAS2071412-S3Z2W2

Appreciate it. We'll check your case and the flight records you submitted thoroughly, to make sure that a proper and fair solution will be provided according to the data analysis result. Hope for your patience.

I hope so. Dont wanna leave dji now i was thinking to upgrade my spark to mavic after 4 5 months to be honest this case disappointed me...

djiuser_8T8oCqHPf0GZ Posted at 2018-8-17 10:20
I hope so. Dont wanna leave dji now i was thinking to upgrade my spark to mavic after 4 5 months to be honest this case disappointed me...

Hi, we understand your disappointment, as your case is under the investigation. If the result comes out, we will have someone to contact the case owner. If it is a warranty case, we will cover the case.

Hi there, just to verify, is this the correct case number CAS-2071412-S3Z2W2? I just checked it again, the data analysis has been finished and it is a warranty case, please kindly check with your dealer and confirm the exact status, thanks so much!

Thanks susan, so they have to repair it without a patent right?

djiuser_8T8oCqHPf0GZ Posted at 2018-8-20 03:02
Thanks susan, so they have to repair it without a patent right?

Hi there, you will not need to pay for the repair when it turns out to be a warranty case, the dealer and our repair center will help to get it addressed, may I know what do you mean 'patent' here? Thank you.

Oh I mean pay my phone messed up thank you btw

djiuser_8T8oCqHPf0GZ Posted at 2018-8-20 04:54
Oh I mean pay my phone messed up thank you btw

No worries, we will also keep an eye on your case, please let us know any time if you have further question or concern.

Hello again, i've contacted with my dealer and they said case is open and waiting for your confirmation to be accepted as Warranty Case. Can you please check it?

Any answers please?

Updating post to get attention..

djiuser_8T8oCqHPf0GZ Posted at 2018-8-28 01:07
Updating post to get attention..

Hi there, sorry to know you still haven't received the data analysis result, we will inform the team to contact your dealer again, please verify with your dealer a few moments later, thank you.

DJI Mindy Posted at 2018-8-28 01:41
Hi there, sorry to know you still haven't received the data analysis result, we will inform the team to contact your dealer again, please verify with your dealer a few moments later, thank you.

It will be wonderfull i am planning to use my spark for proposal to my gf will fly the ring

djiuser_8T8oCqHPf0GZ Posted at 2018-8-28 01:43
It will be wonderfull i am planning to use my spark for proposal to my gf will fly the ring

That is romantic, but the Spark is not suggested to attach anything, it could be dangerous, you can record this important moment with the drone.

DJI Mindy Posted at 2018-8-28 04:45
That is romantic, but the Spark is not suggested to attach anything, it could be dangerous, you can record this important moment with the drone.

http://Omg You just ruined me
Cant spark carry a ring?

djiuser_8T8oCqHPf0GZ Posted at 2018-8-28 04:49
Omg You just ruined me
Cant spark carry a ring?

Did you post a link in the previous post? I cannot open it, for the safety concern, it is not recommended to do so, sorry for the inconvenience.

DJI Mindy Posted at 2018-8-28 19:26
Did you post a link in the previous post? I cannot open it, for the safety concern, it is not recommended to do so, sorry for the inconvenience.

Nope there is no link, btw alright just please help me with my case Its enough i wanna play with my sparj now its been 1 month...

djiuser_8T8oCqHPf0GZ Posted at 2018-8-28 21:46
Nope there is no link, btw alright just please help me with my case Its enough i wanna play with my sparj now its been 1 month...

Your dealer should have received the email of the data analysis result and what to do next, did you verify with them?

DJI Mindy Posted at 2018-8-28 23:23
Your dealer should have received the email of the data analysis result and what to do next, did you verify with them?

I've talk with them right now dealer said that they are still waiting for the mail from dji support...

djiuser_8T8oCqHPf0GZ Posted at 2018-8-28 23:39
I've talk with them right now dealer said that they are still waiting for the mail from dji support...

That is strange, I will PM you the email account of your dealer in our system, could you please help to verify or get another email account from your dealer and we will inform the team to transfer the email to another email account? Thank you.

DJI Mindy Posted at 2018-8-29 04:48
That is strange, I will PM you the email account of your dealer in our system, could you please help to verify or get another email account from your dealer and we will inform the team to transfer the email to another email account? Thank you.

Hello, I've just pm'ed you true one..

djiuser_8T8oCqHPf0GZ Posted at 2018-8-29 04:55
Hello, I've just pm'ed you true one..

Sorry, Mindy is not online for now. I've forwarded the right email address to the team and they will arrange to resend the email to the dealer later. Please allow us some time and check later, thanks!

I've finally got my Spark back. Thank you all DJI team for helping me out!

djiuser_8T8oCqHPf0GZ Posted at 2018-9-6 02:20
I've finally got my Spark back. Thank you all DJI team for helping me out!

Glad to know you have received the drone, please test its flight performance and let us know if there is any other issue.

DJI Mindy Posted at 2018-9-6 04:50
Glad to know you have received the drone, please test its flight performance and let us know if there is any other issue.

Hello, I've tested spark indoor with prop. guards. Before flying checked imu&compass calibration they were good but recalibrated them once again. After i started to flyi noticed that Spark is not stable like before even its a small move he is moving little by little is that a problem or?

djiuser_8T8oCqHPf0GZ Posted at 2018-9-6 09:57
Hello, I've tested spark indoor with prop. guards. Before flying checked imu&compass calibration they were good but recalibrated them once again. After i started to flyi noticed that Spark is not stable like before even its a small move he is moving little by little is that a problem or?

This is normal, usually, there is no enough GPS signal when flying indoor, the drone will revert to A-mode when the GPS signal is weak, in this mode, the drone cannot position or auto-brake itself and easily affected by its surroundings, therefore, we recommend to fly in an open area with the strong GPS signal, please test outdoors, thank you.