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Help! Cannot register, brand new![Solved]
1770 11 2018-8-17
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strongarm181
lvl.3
Flight distance : 229885 ft
United States
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Hi! First Post...

I just got my new aircraft (phantom 4 pro) and activated it hours ago. While it is charging, I am trying to purchase the DJI Care Refresh but it says I've already purchased DJI Care for this aircraft before? This is brand new and I am upgrading from a Phantom 3 4K so I have not purchased for this aircraft before nor is the order in my account history.

Please help. I want to purchase the DJI Care Refresh for my Phantom 4 Pro serial 0AXDEBJ00S0995 ASAP before the 48 hours!
2018-8-17
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ALABAMA
Captain
Flight distance : 9289862 ft
United States
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An Admin will see and help.
2018-8-17
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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I wonder if it’s been registered prior?


RedHotPoker
2018-8-17
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi Strongarm, we need to confirm your serial with the proper team, just to set your expectation, it is on the weekend in the HQ, we may get the feedback in working day. Thank you for your patience.
2018-8-17
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strongarm181
lvl.3
Flight distance : 229885 ft
United States
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DJI Thor Posted at 2018-8-17 18:00
Hi Strongarm, we need to confirm your serial with the proper team, just to set your expectation, it is on the weekend in the HQ, we may get the feedback in working day. Thank you for your patience.

Ok. Thank you, I submitted a request via e-mail too and will online chat when I can.
2018-8-18
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strongarm181
lvl.3
Flight distance : 229885 ft
United States
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So, I went to buy a new battery on DJI and the picture of that battery doesn't match the battery that came in my drone? Everything was brand new with proper seals, etc. Serial # of drone matched that on box etc. The battery is brand new as it didn't show any prior use or having a "charge" on it when viewing via the DJI 4 app. Picture's attached...I ordered a new battery from DJI anyways to do a side by side comparison this morning. Let me know your thoughts!

2018-8-18
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strongarm181
lvl.3
Flight distance : 229885 ft
United States
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strongarm181 Posted at 2018-8-18 03:49
Ok. Thank you, I submitted a request via e-mail too and will online chat when I can.

E-mail support got back to me this morning. Not sure what they did but told me to try again...all is well!
Thank you for the help
2018-8-18
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strongarm181
lvl.3
Flight distance : 229885 ft
United States
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strongarm181 Posted at 2018-8-18 08:09
E-mail support got back to me this morning. Not sure what they did but told me to try again...all is well!
Thank you for the help

How do I change the title to [SOLVED] as the forum rules request?
2018-8-18
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi Strongarm, Thank you for the update. If you have any other concerns regarding you DJI Phantom 4 please do not hesitate to post for us to help you. Have a great time flying and we're glad to help.
2018-8-18
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DJI Susan
Administrator

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strongarm181 Posted at 2018-8-18 08:38
How do I change the title to [SOLVED] as the forum rules request?

Glad to hear the issue has been figured out. The battery appearances might be some different for various batches. If you have any doubts, please kindly send us the battery SN for the check, thanks!

BTW, I have edited the title and change it as solved.
2018-8-19
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strongarm181
lvl.3
Flight distance : 229885 ft
United States
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DJI Susan Posted at 2018-8-19 00:10
Glad to hear the issue has been figured out. The battery appearances might be some different for various batches. If you have any doubts, please kindly send us the battery SN for the check, thanks!

BTW, I have edited the title and change it as solved.

Good Morning! Thank you for the help
2018-8-19
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DJI Diana
Administrator
Flight distance : 2408 ft

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You are welcome.
2018-8-19
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