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OSMO Mobile 2 Firmware update failed
4619 9 2018-8-18
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yoshiyuki
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Help me!
Updating failed when trying to update the firmware from the DJI Go.
OSMO Mobile 2 glows a red LED, can not connect with bluetooth, has become an ornament.
DJI GO's LOGS folder is saved in GoogleDrive.
https://drive.google.com/open?id ... iTxXht57tMK68L_VFQE

Please tell me what to do.


2018-8-18
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DJI Paladin
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Flight distance : 318 ft

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Hi there, sorry for the inconvenience. May I know what mobile device and DJI Go version you are using? You can also check the video tutorial below on how to properly update the firmware.

2018-8-18
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yoshiyuki
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DJI Paladin Posted at 2018-8-18 07:31
Hi there, sorry for the inconvenience. May I know what mobile device and DJI Go version you are using? You can also check the video tutorial below on how to properly update the firmware.

https://www.youtube.com/watch?v=8skh0fU3838

I connected to the iPhone 5S.
I got a log using iTunes.
DJI GO Version is 3.1.42(2932).
The firmware version is not remembered.

OSMO Mobile 2 turns on the power, the red LED glows, and after a while the power turns off.
Since it is not possible to connect with bluetooth, it is impossible to upload firmware again.
2018-8-19
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DJI Wanda
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yoshiyuki Posted at 2018-8-19 05:30
I connected to the iPhone 5S.
I got a log using iTunes.
DJI GO Version is 3.1.42(2932).

Hello. Sorry for the late response. Did you try to use a different mobile device?
2018-8-20
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yoshiyuki
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DJI Wanda Posted at 2018-8-20 00:57
Hello. Sorry for the late response. Did you try to use a different mobile device?

no problem. I am not impatient.
I tried it on iPhone7.
OSMO Mobile 2 came out on the DJI GO connection screen, but you can not connect it. After a while, OSMO Mobile 2 turned off.
2018-8-20
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DJI Wanda
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yoshiyuki Posted at 2018-8-20 05:40
no problem. I am not impatient.
I tried it on iPhone7.
OSMO Mobile 2 came out on the DJI GO connection screen, but you can not connect it. After a while, OSMO Mobile 2 turned off.

Thank you for the response. Can you provide the firmware version of your Osmo right now? Can you send a video on how you upgrade the firmware?
2018-8-20
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yoshiyuki
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DJI Wanda Posted at 2018-8-20 08:11
Thank you for the response. Can you provide the firmware version of your Osmo right now? Can you send a video on how you upgrade the firmware?

I tried it now, I can connect with Bluetooth.
I do not know what is different from yesterday.
OSMO Mobile 2 keeps on with red LED, Firmware update up does not start.
OSMO Mobile 2 does not move, it remains drooping.
Screen capture of DJI GO is in <https://drive.google.com/open?id ... QV7h4oTayRqGoOKQ2_Y>.
You can see it when you open the file, OSMO's Firmware Version is Unknown.
I used the device with iPhone 5S.
Is video still necessary?
2018-8-21
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DJI Wanda
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yoshiyuki Posted at 2018-8-21 04:37
I tried it now, I can connect with Bluetooth.
I do not know what is different from yesterday.
OSMO Mobile 2 keeps on with red LED, Firmware update up does not start.

If that's the case, we highly suggest sending the unit to our repair facility to have a checkup.
2018-8-21
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yoshiyuki
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DJI Wanda Posted at 2018-8-21 04:39
If that's the case, we highly suggest sending the unit to our repair facility to have a checkup.

understood!
I guess it was hard in English for google translation, but thank you.
2018-8-21
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DJI Wanda
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yoshiyuki Posted at 2018-8-21 05:16
understood!
I guess it was hard in English for google translation, but thank you.

No problem. Please let us know if you still need more help.
2018-8-21
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