A problem with vid ( dots )
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butter
lvl.1
Flight distance : 180581 ft

Poland
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Hi there,
Could anyone tell me why am I getting this strange effect on my videos? These black dots..
Bez tytułu.jpg
2018-8-18
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DJI Natalia
Administrator

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Hi there. Thanks for reaching DJI Forum. I would like to clarify, may I know if the over-exposure warning is enabled to your DJI Go app? If yes, please kindly disable it. For reference, please see the attached image below. Should you have further question, please let us know. Thank you.

2018-8-18
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butter
lvl.1
Flight distance : 180581 ft

Poland
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Yay, that worked. Thank you
2018-8-18
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DJI Stephen
DJI team
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butter Posted at 2018-8-18 13:46
Yay, that worked. Thank you

Thanks for the feedback, nice to hear that. If you have any question or concern don't hesitate to reach us back. Thanks!
2018-8-18
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butter
lvl.1
Flight distance : 180581 ft

Poland
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Nope, it didnt.. I still have those black dots..
2018-8-19
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Sayhelloforme
Second Officer
Flight distance : 8133219 ft
United States
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butter Posted at 2018-8-19 12:11
Nope, it didnt.. I still have those black dots..

I don’t see black dots in the photo. Does it happen when you take photos and videos? Are the black dots always in the same place ?
2018-8-19
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Hellsgate
Second Officer
Flight distance : 1991555 ft
Australia
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Wow thats really bad.
Can you check your lens to make sure it is clean you may need to use a magnifying glass.
If it is perfectly clean then i think you may have an issue with the sensor in the camera.
If this is the case and if still under warranty then i would start a case with dji support and get the camera replaced.
Oh for those who cant see the problem zoom in!
2018-8-19
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Geebax
Captain
Australia
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butter Posted at 2018-8-19 12:11
Nope, it didnt.. I still have those black dots..

The 'black dots' are stuck pixels on the camera sensor, it is a fault and needs to be fixed by sending the aircraft back to DJI.
2018-8-19
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butter
lvl.1
Flight distance : 180581 ft

Poland
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How can I do that? I bought it on polish web store..
2018-8-19
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butter
lvl.1
Flight distance : 180581 ft

Poland
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Oh, and Im getting this too..
DJI_0002 - Copy.JPG
2018-8-19
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Hellsgate
Second Officer
Flight distance : 1991555 ft
Australia
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butter Posted at 2018-8-19 17:17
Oh, and Im getting this too..

I would contact dji support they will give you details of how to send the drone in for repair.
You will need to start a case with them first. Goto the dji support section of this app from there you can get things going.
2018-8-19
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endotherm
First Officer
Flight distance : 503241 ft

Australia
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butter Posted at 2018-8-19 17:17
Oh, and Im getting this too..

This one is definitely a camera fault.  It isn't handling over-exposed areas correctly (nothing to do with zebra/over-exposure warnings).
2018-8-19
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butter
lvl.1
Flight distance : 180581 ft

Poland
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I bought a second-hand drone without the warranty, so I will have to pay for repairing my phantom... What do you think, how much does this repair cost?

2018-8-20
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DJI Wanda
Administrator
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butter Posted at 2018-8-20 06:25
I bought a second-hand drone without the warranty, so I will have to pay for repairing my phantom... What do you think, how much does this repair cost?

Hi. Can you provide the serial number, please? I can see that you're from Poland, is that right?
2018-8-21
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jacksonnai
Captain
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butter Posted at 2018-8-19 17:17
Oh, and Im getting this too..

You need to get it repair by dji
2018-8-21
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ulbanjo57steve
New
United States
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There are red and white dots all over my images. I already sent my phantom 4 back for this SAME EXACT PROBLEM. Why is this happening? I have never crashed my drone and it has always been taken care of...
2018-9-5
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