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Yeah everything is broken
1301 7 2018-8-19
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Jinglebam2007
lvl.1
United States
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So about two weeks ago I got my first ever dji drone, the Mavic Air. When I got it I looked through everything and I found out that the left phone clamp is looser than the other but i didn’t mind but it got looser and now when you even pick it up it drops down like a centimeter. I need a way to fix it and I don’t have dji care.how todo I get it fixxxed
2018-8-19
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HedgeTrimmer
Captain
United States
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Pictures please.
2018-8-19
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DJI Stephen
DJI team
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Hi there, thank you for reaching out and we're very sorry for the inconvenience that you have faced. Regarding your concern, I would highly suggest to reach out our support channel for you to have an assistance with it. you can just go to this link https://www.dji.com/support then just scroll down you can select one of the support channels.
2018-8-19
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ghostrdr
First Officer
Flight distance : 1272723 ft
United States
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Return it to the seller.
2018-8-19
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Anthony566
First Officer
Flight distance : 2488944 ft
United Kingdom
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If this was a new item then return it if you can for a replacement.
2018-8-19
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Paul_IA
Captain
Flight distance : 4959019 ft
United States
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Same as above. If it's only 2 weeks old, should still be under warranty. Contact your seller for a return.
2018-8-19
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DJI Tony
Administrator

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ghostrdr Posted at 2018-8-19 13:46
Return it to the seller.

Hi, Thank for the additional advice. Please let us know if you need our assistance as well.
2018-8-20
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Lucas775
Captain
Flight distance : 50642090 ft
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United States
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"everything" you only mentioned the controller
2018-8-20
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