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Magic Pro (on drone only) Cannot Commect-Update HER 00.00.000
623 26 2018-8-19
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Yznheimer
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i have tried Assistant 2 on mac and pc always goes to 99% then fails no matter what version i try and update firrware to

cannot connect via Wi-Fi either habe tried Android am ipbone


remote updates fine fdom Assistant 2

remotes sbows update version dro e says 00.000.000
2018-8-19
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Yznheimer
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Mavic Pro 00.000.000 after failed update

Remote updates fine

Mavic says its at version 00000000000

Assistant 2 Mac amd PC Fails immediately at 99%

no Wi-Fi and cannot bind to remote or app


no damage or signs of abuse


habe tried on Wi-Fi amd RC settings

have tried all six firmware  all fail immediately at 99%  
2018-8-19
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Optimus_Prime
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Did you try reset factory default before update? Also try to use fully charge battery to see if it helps. You can consider uninstall and reinstall latest Assistant 2, change usb port and cable too. Good luck.
2018-8-19
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DJI Mindy
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Hi Yznheimer, sorry for the troubles on the firmware upgrade, may I know if there is the error code when the firmware failed at 99%? Thank you.
2018-8-19
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Yznheimer
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here are screenshots
2018-8-21
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DJI Mindy
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Hi Yznheimer, there is no picture in your last post, could you please try again? GTScreenshot_20180822_105515.png
2018-8-21
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Yznheimer
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. here are the screenshots
2018-8-21
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Yznheimer
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. here are the screenshots
2018-8-21
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Yznheimer
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here is the available firmware . I can upload all of them top the remote.  But none of them will upload to the drone.

I have followed every single suggestion here on fori=ums from other posts.

I cannot communicate with drone via app nor remote

cannot bind remote any longer to drone

does not show up on wifi list

Happened after i accepted firmware notification via app. the app failed to update and this is what I am left with

drone at v00.00.000
2018-8-21
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DJI Mindy
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Yznheimer Posted at 2018-8-21 19:14
here is the available firmware . I can upload all of them top the remote.  But none of them will upload to the drone.

I have followed every single suggestion here on fori=ums from other posts.

Thanks for the details, could you please export the log to us for analysis? Here is the method to export the log:
Assistant 2(Windows):
C:/Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log

Assistant 2(MAC):
~/Library/Application Support/DJI Assistant 2/upgrade_log

Once you export it, please upload to Dropbox or Google Drive and post the link here, thank you.
2018-8-22
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Yznheimer
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I do not see such directory on my mac??
2018-8-22
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Yznheimer
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https://www.dropbox.com/s/h1fhv0 ... 4007_57_45.log?dl=0
2018-8-22
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Yznheimer
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Optimus_Prime Posted at 2018-8-19 18:37
Did you try reset factory default before update? Also try to use fully charge battery to see if it helps. You can consider uninstall and reinstall latest Assistant 2, change usb port and cable too. Good luck.

yes  tried every suggestion/  method from Forums Checked switch

everything works fine as far as updating firmware on remote
Will not connect wifi- wifi does not show up in list

cannot pair and have tried on MAC PC iPhone Android

checked firewall added exception turned off firewall  
2018-8-22
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Yznheimer
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{






{NOTE: TRIED VER 0300 here}



[08:10:52:936][UpgradeMgr          ] Package Version: [01.04.0300]
[08:10:52:936][UpgradeMgr          ] Total [20] file need to upgrade:
[08:10:52:936][UpgradeMgr          ]      Lb_mcu_sky(7) Size 4238080  
[08:10:52:936][UpgradeMgr          ]      Controller(5) Size 55072   
[08:10:52:936][UpgradeMgr          ]      Controller(6) Size 1484064  
[08:10:52:936][UpgradeMgr          ]         BAT.Mgr(0) Size 28416   
[08:10:52:936][UpgradeMgr          ]    Lb_dm3xx_sky(3) Size 43488   
[08:10:52:936][UpgradeMgr          ]          Camera(0) Size 15220416
[08:10:52:936][UpgradeMgr          ]          Camera(0) Size 37802624
[08:10:52:936][UpgradeMgr          ]          Camera(1) Size 60128   
[08:10:52:936][UpgradeMgr          ]          Camera(1) Size 196608   
[08:10:52:936][UpgradeMgr          ]          Gimbal(0) Size 93824   
[08:10:52:936][UpgradeMgr          ]    Lb_dm3xx_sky(4) Size 27392   
[08:10:52:936][UpgradeMgr          ]    Lb_dm3xx_sky(1) Size 41053504
[08:10:52:936][UpgradeMgr          ]             Esc(0) Size 28544   
[08:10:52:936][UpgradeMgr          ]             Esc(0) Size 20768   
[08:10:52:936][UpgradeMgr          ]             Esc(1) Size 20768   
[08:10:52:936][UpgradeMgr          ]             Esc(2) Size 20768   
[08:10:52:936][UpgradeMgr          ]             Esc(3) Size 20768   
[08:10:52:936][UpgradeMgr          ]    Lb_dm3xx_sky(2) Size 5320352  
[08:10:52:936][UpgradeMgr          ]    Lb_dm3xx_sky(5) Size 2611680  
[08:10:52:936][UpgradeMgr          ]      Lb_mcu_sky(5) Size 3144160  
[08:10:52:936][UpgradeMgr          ] End file list!
[08:10:52:936][UpgradeMgr          ] total upgrade time : 85647
[08:10:52:936][UpgradeMgr          ] enable_upgrading_flag: true
[08:10:54:358][upgrade1860Ex       ] get upgrade log file failed!!! retcode: 0
[08:10:54:374][upgrade1860Ex       ] ======================= UPGRADE FAILURE: upgrade prepare failure, ErrorCode: 255
[08:10:54:374][upgrade1860Ex       ] ======================= Time :   1.44 second
[08:10:54:374][DiagMsg             ] upgrade prepare failure, ErrorCode: 255
[08:10:54:374][UpgradeMgr          ]    Lb_dm3xx_sky(1) result false
[08:10:54:374][UpgradeManager      ] WebActionResult:
[08:10:54:374][UpgradeMgr          ] upgrade_pack_file_data time used: 1.454 Second
[08:10:54:374][UpgradeMgr          ] enable_upgrading_flag: false
[08:11:12:415][dServer             ] Disconnected! /controller/upgrade/76c926ada0d0916dace827c36a7d9b2ad4daad93, UpgradeView
[08:11:12:430][dServer             ] 13   Connected <- FlightFileView2
[08:11:44:527][DJIFtpCtrl          ] 5
2018-8-22
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DJI Tony
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Hi, Thanks for the updates. I will forward this to the right department. Please wait for further advise. Thank you.
2018-8-22
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Yznheimer
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still under warranty  but soon to expire
2018-8-22
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Yznheimer
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I don't want thos to drag out and then have DJI claim the warranty.is expired
2018-8-22
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DJI Mindy
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Yznheimer Posted at 2018-8-22 18:18
I don't want thos to drag out and then have DJI claim the warranty.is expired

Hi Yznheimer, sorry that this is not the log we need, we need the log the firmware upgrade instead of the log of DJI Assistant 2 upgrade, please follow the path I posted in10# and find it under 'upgrade_log', the log is encrypted and can only be viewed by our engineers, please check again, thank you.

2018-8-22
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Yznheimer
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if the aircraft says it is at v00.00.000 and will not accept an update of any kind because it fails

how would there be a log?

in addition I looked at the directory location instructions provided and I do not see such a directory
2018-8-23
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Yznheimer
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on my mac that is.
2018-8-23
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Yznheimer
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I will go look again
2018-8-23
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DJI Mindy
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Hi Yznheimer, if the firmware was failed to be updated, there would be the upgrade log, if there is no luck to get the log, please contact our support team to start a ticket and send in the drone for further evaluation, sorry for the inconvenience caused.
2018-8-24
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Yznheimer
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when I search the file name for the entire hard drive I do not find it??
2018-8-24
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DJI Mindy
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Yznheimer Posted at 2018-8-24 19:12
when I search the file name for the entire hard drive I do not find it??

Then please contact our support team to start a ticket and send in the drone for further evaluation, our repair team will help to get it fixed.
2018-8-25
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Yznheimer
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DJI Mindy

is this not a known issue?

I have read several posts with the exact same symptoms and no log files  created.

2018-8-25
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Yznheimer
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surely by now DJI is aware of the problem and it's causes?

I suspect these is already an explanation available as to how and why this happens
2018-8-25
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DJI Susan
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Yznheimer Posted at 2018-8-25 04:49
surely by now DJI is aware of the problem and it's causes?

I suspect these is already an explanation available as to how and why this happens

Hi Yznheimer, I understand your situation and very sorry for the inconvenience. Not sure what caused this, so we sincerely suggest to start a case and send it in for diagnosis, please kindly provide us the case number once you got it, we'll keep follow up. Hope for your understanding.
2018-8-26
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