Hi

This happened three times in a row. I was filming mostly in vertical, and wanted to compliment that with a motion timelapse in vertical as well.

I set the phone up on a tripod with the added extention Rod for the system from DJI. I set the A point and the B point. 7 minute recording with a photo every 2 seconds. I start it and it capturing images. After a short while, the phone is suddenly tiltet 20 - 30 degress up from where I set it. Still taking photos and moving. But with everyting off since its tilted up.

iPhone X iOS 11.4.1
Both DJI app and device is up to latest version of software and firmware.

This is to report to you, that you might want to have a look at this. I am done with the shoot and didnt get the shots I needed, and I am not sure when I will need that kind of shot again.

Thomas

Hi. We apologize for the inconvenience. Can you send a video or sample footage showing the problem?

Here are to examples:





Thanks!

Thomas

After that, I filmed in horizontal mode, and it worked perfect. So I think its related to the vertical mode.

Thomas

fansf139f949 Posted at 2018-8-20 02:40
After that, I filmed in horizontal mode, and it worked perfect. So I think its related to the vertical mode.

Thomas

I see. Did you try to tighten the knob at the back?

DJI Wanda Posted at 2018-8-20 08:18
I see. Did you try to tighten the knob at the back?

I am not sure what that would accomplish. The gimbal is not losing grip of the phone. The motors move it out of position.

Moving it to horisontal mode without changing anything worked perfect.

Thomas

AKIRAx77 Posted at 2018-8-20 11:14
I am not sure what that would accomplish. The gimbal is not losing grip of the phone. The motors move it out of position.

Moving it to horisontal mode without changing anything worked perfect.

I see. If that's the case, we highly suggest sending the unit to our repair facility to have a checkup.