hohopuffs Posted at 2018-9-18 11:23
Thank you, I have sent out the RC to be looked at. And no, the RC does not turn on, even after charging for several days. We shall see!
Thanks for the clarification. If there is anything else we can help, feel free to contact us. hope this can be sorted out soon.
Actually i had a feedback from DJI service center today. The technician told me that he has never seen such an action from a drone where during landing the SPARK jumps bu above 3 meter height it flies smoothly !! They have received DJI calibration software from DJI headquarters for calibrating all the SPARK sensors . Hopefully they will give me a feedback by tommorrow. None of the sensors are defective i guess !!
Ok everyone.
Very interesting feedback from DJI authorized service center. They have never seen such a case . They are unable to fix the issue even after 1 week of flight test and calibration . They received some DJI headquarters but the problem remain .
S.J Posted at 2018-9-20 07:35
Ok everyone.
Very interesting feedback from DJI authorized service center. They have never seen such a case . They are unable to fix the issue even after 1 week of flight test and calibration . They received some DJI headquarters but the problem remain .
Thanks for keeping us updated. Please kindly ask the dealer report in the dealer system and send the unit in for diagnosis. The designated team will take care once the package arrived.
DJI Susan Posted at 2018-9-20 18:45
Thanks for keeping us updated. Please kindly ask the dealer report in the dealer system and send the unit in for diagnosis. The designated team will take care once the package arrived.
Hi,
Can you please advice how you send the unit in ... it looks like Kuwait is not available in the online form acceptance
S.J Posted at 2018-9-20 19:33
Hi,
Can you please advice how you send the unit in ... it looks like Kuwait is not available in the online form acceptance
Please kindly ask the dealer to report in the dealer system, there will be a case number. Alternatively, you may contact support.dji.com to start a case.