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OSMO Powers up briefly then shuts down
2560 14 2018-8-22
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Calebhoskins
lvl.1
United States
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My DJI Osmo will power up briefly, gimbal swivels, and then it powers down.

During power up...Power LED turns green & blinks, it beeps 2-3 times, gimbal swivels around, left LED goes from red to green...then it just quits and power LED becomes red.

Battery was fully charged, reading 12.34 Volts. After power up attempts it still reads the same.

What next? Please help!


2018-8-22
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DJI Paladin
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Flight distance : 318 ft

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Our apologies for the inconvenience. If it is convenient for you, kindly provide a short video showing the issue. You can upload it by using google-drive or Dropbox and provide the link here. Thanks for your support.
2018-8-22
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Calebhoskins
lvl.1
United States
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Video attachedOsmo Video
2018-8-22
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DJI Stephen
Super Moderator

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Hi there, thank you for reaching out. Regarding that, I would suggest giving a try to reset the firmware of the Osmo. Follow this instruction.
Load the latest version of the Osmo firmware on the SD Card.
Insert the Micro SD card in the X3 Gimbal.
Press and hold the Trigger and Shutter Button at the same time for at least 3 seconds.
Pull the power switch down until system status indicator blinks Red.
2018-8-22
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Calebhoskins
lvl.1
United States
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Attempted to upgrade firmware....the process failed and I got this .txt file: TXT
2018-8-22
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DJI Wanda
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Calebhoskins Posted at 2018-8-22 11:17
Attempted to upgrade firmware....the process failed and I got this .txt file: TXT

Hi. Did you try to calibrate the gimbal? What error message that is showing in the app?
2018-8-23
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Calebhoskins
lvl.1
United States
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If you read the thread, you'll understand that I CANNOT calibrate the gimbal nor read any error messages in the app because it WILL NOT power on long enough to connect to the app or even create a wifi connection to my phone.
2018-8-23
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DJI Wanda
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Calebhoskins Posted at 2018-8-23 05:04
If you read the thread, you'll understand that I CANNOT calibrate the gimbal nor read any error messages in the app because it WILL NOT power on long enough to connect to the app or even create a wifi connection to my phone.

Hi. Sorry for the late response. If that's the case, we highly suggest to send it to our repair facility and have it checked by our engineers.
2018-8-26
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SteveWX
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United Kingdom
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Calebhoskins Posted at 2018-8-23 05:04
If you read the thread, you'll understand that I CANNOT calibrate the gimbal nor read any error messages in the app because it WILL NOT power on long enough to connect to the app or even create a wifi connection to my phone.

A month or so ago, something very similar.  I even sent my camera to an official DJI centre in the south of England.  They told me there was nothing wrong.

Some Googling later and I found a post somewhere.  As far fetched as it sounds - with 6 fully charged batteries and none working.  Somebody suggested sticking some tape to the battery.  It worked!

So look at the end of the battery with the contacts.
OPPOSITE side to the contacts there is a longer edge that is curved.  Cut 2 pieces of insulation tape or sellotape that are no wider than the flat part and about 1cm to 1/2inch long and stick them at the contact end of the battery.  The article I found said you may need three, but it would depend on the thickness of the tape used.

I know it sounds far fetched, but ALL of my 6 batteries now work.  I would also wipe the contacts of the battery and inside of the handset with a clean cloth.

NOTE:  Don't place more tape than you need as the battery could jam in the handle.

And you don't get this advice from any DJI staff.  Just send it back, are you sure the battery is charged, upgrade the firmware, it's something you are doing.  Plenty of people have the same problem, but DJI refuse to see the pattern.

I've attached a photo of a pair of my batteries.  The tape is black and two layers thick.  It shows where to attach.  And you can see it peeling, but the batteries have had a lot of use since the fix.



But this actually worked for myself and others.

Good luck.
2018-8-28
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PrunoMars
lvl.2
Australia
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SteveWX Posted at 8-28 07:38
A month or so ago, something very similar.  I even sent my camera to an official DJI centre in the south of England.  They told me there was nothing wrong.

Some Googling later and I found a post somewhere.  As far fetched as it sounds - with 6 fully charged batteries and none working.  Somebody suggested sticking some tape to the battery.  It worked!

Thanks for sharing, I am having the same issue and have tried ALL the hacks I can find. This was a new one but it doesn't work for me :/
2018-11-7
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Jeff Vallandingham
lvl.1

United States
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so the tape on the battery does work as I'm having the same problem on all 4 DJI batteries on my Osmo. the Osmo would turn on then turn off after about 10 seconds, and then I put pressure on the battery towards the back of the handle from the bottom with the battery door open. I got no help from DJI as they just want you to send the device in and pay for servicing. I barely have used mine and have it in a case so this shouldn't be happening. the good news is the tape on one side of the battery works...DJI support, not so much.
8-24 19:16
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David Martin Graff
Captain
Flight distance : 27482142 ft
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United States
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I'd guess probably send it for service or take it back to the retailer where you purchased from?
8-25 00:25
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fans5a7e9648
lvl.1
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hi
I have the same problem Osmo 2 lights up 1 sec and then shut down-
How do you access the batterie?
thanks
L.
9-29 18:16
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andy andy
New

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OSMO Powers up briefly then shuts down

I have the same problem, anybody can help how to troubleshoot?
I charged the battery fully using portable DJI charger, battery plugged in, i turned power on and it powered on to green , blinked , gimbal can rotate but after that it turned to red and power lost.

What can i do?
10-15 01:01
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Mini M
lvl.1

Ireland
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Good job...
11-21 11:02
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