Hi. I was issued a refund on Aug 12 for a DJI Ronin S that was purchased on July 31. It is now Aug 24 and I have yet to see any money refunded back into my bank account. I have contacted live chat and tech support with no real help. Here is the order number - 0019421040584
Thanks,
Tim

Hi Tim. I am sorry for the trouble. I will be coordinating this issue to the proper department and I will be notifying you as soon as I have the update. Thank you for your patience.

DJI Diana Posted at 2018-8-24 10:40
Hi Tim. I am sorry for the trouble. I will be coordinating this issue to the proper department and I will be notifying you as soon as I have the update. Thank you for your patience.

Thanks. I appreciate it.

timbecker1983 Posted at 2018-8-24 11:35
Thanks. I appreciate it.

You are welcome. If you have any other concerns please feel free to post it for us to help you further.

Hi Tim, thanks for your patience, we have verified with the related team, we haven't charged this order but the pre-authorization before it is canceled, did you verify with your bank?

DJI Mindy Posted at 2018-8-26 22:33
Hi Tim, thanks for your patience, we have verified with the related team, we haven't charged this order but the pre-authorization before it is canceled, did you verify with your bank?

Hi. Sorry for the delay. I will verify with my bank shortly.

timbecker1983 Posted at 2018-9-11 14:02
Hi. Sorry for the delay. I will verify with my bank shortly.

All right, if there is anything else we can help, feel free to contact us.