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flymore not shipping yet?
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816 42 2018-8-24
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Joshua Carlton
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Has anyone that ordered a Mavic 2 pro or zoom recieved shipping conformation for the flymore kit? I ordered the pro yesterday withing 20 minutes of release and in my haste I didnt see the flymore bundle as an option. So after the initial order of the pro on its own I then ordered the flymore add on a few minutes later. I recieved shipping info already for the drone but the flymore kit  still sits at payment confirmed. I suppose they just shipped everything together but it seems it would show the flymore as shipped. anyone have a similar expierience? Thanks
2018-8-24
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gnirtS
Captain
Flight distance : 2993497 ft
United Kingdom
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My Pro2 with flymore has been sat on "Payment successful" for about 24hrs now.  Annoying if thats held up.
2018-8-24
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richard56
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I did the exact same thing.  I had two different orders placed within 10 minutes.  My drone has shipped and no movement on the standalone fly more package.  Not sure what their plan is or when it might ship.  Hope they ship soon.  
2018-8-24
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Duncandonut
Captain
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United Kingdom
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I ordered my M2P yesterday along with the Fly More kit. My order finally moved from "Payment Successful" to "Shipped" earlier today. Hope this helps.
2018-8-24
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DJI Natalia
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Hello there, sorry for the inconvenience caused. I would like to clarify, may I know if the order on the fly more kit is placed for more than 24 hours now?
2018-8-24
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richard56
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United States
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My flymore package was placed more than 24 hours ago and has not shipped yet.  
2018-8-24
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Joshua Carlton
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DJI Natalia Posted at 2018-8-24 12:05
Hello there, sorry for the inconvenience caused. I would like to clarify, may I know if the order on the fly more kit is placed for more than 24 hours now?

yes, it has been more than 24 hours
2018-8-24
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Joshua Carlton
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DJI Natalia Posted at 2018-8-24 12:05
Hello there, sorry for the inconvenience caused. I would like to clarify, may I know if the order on the fly more kit is placed for more than 24 hours now?

here is the order number if it helps/ Thanks 0018003998338
2018-8-24
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North Idaho Guy
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Its been over 24hrs for mine as well, payment was confirmed within minutes and my shipment has not moved from "3" "payment successful" since about 31 hrs ago............Order Number:  0017380909809. Order form said "shipped within 1 day".........
2018-8-24
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rwynant V1
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It shows on the site it should ship within 1 business day.......at the moment it's Saturday in China...... Yesterday here,  it was Friday there.....

Randy
2018-8-24
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North Idaho Guy
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rwynant V1 Posted at 2018-8-24 12:40
It shows on the site it should ship within 1 business day.......at the moment it's Saturday in China...... Yesterday here,  it was Friday there.....

Randy

Ahhhhh, good point.......It's tomorrow in China!!
2018-8-24
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DJI Natalia
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Joshua Carlton Posted at 2018-8-24 12:27
here is the order number if it helps/ Thanks 0018003998338

Hi. Upon checking, I see that your order is still on the process due to high volume. Again, we do apologize for the inconvenience. Your patience and understanding is highly appreciated.
2018-8-24
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gnirtS
Captain
Flight distance : 2993497 ft
United Kingdom
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Mines been sat at "payment successful" and nothing else for about 24hrs as well now sadly.
2018-8-24
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DedeMavic
lvl.4
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Switzerland
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I have ordered the Mavic 2 PRO and fly more package during the live show and it's still on "3 payment success". It said for both estimated delivery within 3-5 working days but it still hasn't shipped.
2018-8-24
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DJI Thor
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gnirtS Posted at 2018-8-24 11:21
My Pro2 with flymore has been sat on "Payment successful" for about 24hrs now.  Annoying if thats held up.

Hi there, may we have your order number? We would like to check the status for you.
2018-8-24
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DJI Thor
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richard56 Posted at 2018-8-24 11:31
I did the exact same thing.  I had two different orders placed within 10 minutes.  My drone has shipped and no movement on the standalone fly more package.  Not sure what their plan is or when it might ship.  Hope they ship soon.

Hi Richard, may we also have your order number, please? Look forward to your update.
2018-8-24
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DJI Thor
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North Idaho Guy Posted at 2018-8-24 12:39
Its been over 24hrs for mine as well, payment was confirmed within minutes and my shipment has not moved from "3" "payment successful" since about 31 hrs ago............Order Number:  0017380909809. Order form said "shipped within 1 day".........

Hi there, thank you for choosing DJI, due to the large volume of orders during the new product’s release, your order is expected to be shipped out within 1-3 business days after payment confirmation since there is an intelligent battery on the order, thank you for your patience. bat.png
2018-8-24
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DJI Thor
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DedeMavic Posted at 2018-8-24 14:39
I have ordered the Mavic 2 PRO and fly more package during the live show and it's still on "3 payment success". It said for both estimated delivery within 3-5 working days but it still hasn't shipped.

Hi there, could you please leave us the order number? We can help to check the status for you. We appreciate your support of our new product.
2018-8-24
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DedeMavic
lvl.4
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Switzerland
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DJI Thor Posted at 2018-8-24 18:52
Hi there, could you please leave us the order number? We can help to check the status for you. We appreciate your support of our new product.

Order Number
2018-8-24
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Lio
lvl.4
Flight distance : 660955 ft
Switzerland
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DJI Thor Posted at 2018-8-24 18:52
Hi there, could you please leave us the order number? We can help to check the status for you. We appreciate your support of our new product.

Could you please also check order nr 0419590980888? I have the exact same issue.
2018-8-24
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bjr981s
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DJI Thor Posted at 2018-8-24 18:52
Hi there, could you please leave us the order number? We can help to check the status for you. We appreciate your support of our new product.

Ah I expected as much my Pro order is stuck in processing and my Zoom second order has shipped.

My extras were in the Pro Order.

Order. 0618508093129
2018-8-25
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gnirtS
Captain
Flight distance : 2993497 ft
United Kingdom
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DJI Thor Posted at 2018-8-24 18:29
Hi there, may we have your order number? We would like to check the status for you.

Hi,
Its 0446988980303
2018-8-25
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North Idaho Guy
Second Officer
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DJI Thor Posted at 2018-8-24 18:49
Hi there, thank you for choosing DJI, due to the large volume of orders during the new product’s release, your order is expected to be shipped out within 1-3 business days after payment confirmation since there is an intelligent battery on the order, thank you for your patience.[view_image]

Okay, thank you Thor...Didn't see that the battery changed things up when I clicked to add it to my order. I'm still not certain it did at that time but, if you say so now, then it must have. Thanks and by the way, I just checked the status...........the order now has moved over to "shipped"
2018-8-25
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JoeMavicDHH
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DJI Thor Posted at 2018-8-24 18:52
Hi there, could you please leave us the order number? We can help to check the status for you. We appreciate your support of our new product.

Hi Thor,
unfortunately I'm in the same situation.
My order nr is 0493828700329.
I hoped that DJI Select would prevent this - disappointing.

Greetz - Joe
2018-8-25
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adam1978
lvl.4
Flight distance : 1301555 ft
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Hi DJI Thor
Would you please check the status of my Order Number 0611808888092
Thanks
2018-8-25
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richard56
lvl.4
Flight distance : 675869 ft
United States
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Yes thank you. He order number is 0010986813029
2018-8-25
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GaryNash
First Officer
Flight distance : 258484 ft
United Kingdom
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I bought the combo ...drone and fly more shipped with tracking ..
2018-8-25
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JoeMavicDHH
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GaryNash Posted at 2018-8-25 06:57
I bought the combo ...drone and fly more shipped with tracking ..

...Lucky guy! At least my M2P should be coming on monday. Hard to believe...
2018-8-25
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GaryNash
First Officer
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JoeMavicDHH Posted at 2018-8-25 07:10
...Lucky guy! At least my M2P should be coming on monday. Hard to believe...

hopefully get mine before the end of the week currently sat somewhere in china
2018-8-25
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DJI Thor
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adam1978 Posted at 2018-8-25 04:48
Hi DJI Thor
Would you please check the status of my Order Number 0611808888092
Thanks

Hi there, sorry for the delay, I noticed that your order was shipped, have you received the tracking number?
2018-8-28
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DJI Thor
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Hi DedeMavic, sorry for the delay. I had replied to you via PM, please check. Thank you for your patience.
2018-8-28
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DJI Thor
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Lio Posted at 2018-8-24 23:46
Could you please also check order nr 0419590980888? I have the exact same issue.

Hi Lio, sorry for the delay. As per checking, it has a fly more kit on your order, which will be shipped 3-5 business days after payment confirmation, the estimated shipping date will be 30 Aug, please kindly wait patiently.
2018-8-28
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DJI Thor
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North Idaho Guy Posted at 2018-8-25 03:32
Okay, thank you Thor...Didn't see that the battery changed things up when I clicked to add it to my order. I'm still not certain it did at that time but, if you say so now, then it must have. Thanks and by the way, I just checked the status...........the order now has moved over to "shipped"

Sorry for the delay and thank you for your info. Should you have any further questions, please feel free to contact us at any time, we're glad to help.
2018-8-28
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DJI Thor
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JoeMavicDHH Posted at 2018-8-25 03:41
Hi Thor,
unfortunately I'm in the same situation.
My order nr is 0493828700329.

Hi Joe, I am sorry for keeping you waiting, according to your order, it is on the priority line, the proper team will ship the package as soon as they can. Thank you so much for your patience.
2018-8-28
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DJI Thor
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richard56 Posted at 2018-8-25 05:54
Yes thank you. He order number is 0010986813029

Hi Richard, sorry for the delay, I noticed that the order was shipped, have you received the tracking number?
2018-8-28
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JoeMavicDHH
Second Officer
Flight distance : 338373 ft
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DJI Thor Posted at 2018-8-28 06:23
Hi Joe, I am sorry for keeping you waiting, according to your order, it is on the priority line, the proper team will ship the package as soon as they can. Thank you so much for your patience.

Hi Thor,
thanks for your answer. I asked you via private mail whether you can assist me with my DJI Select Care Coupon which surprisingly doesn't work for my ordered M2P.
2018-8-28
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adam1978
lvl.4
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DJI Thor Posted at 2018-8-28 06:15
Hi there, sorry for the delay, I noticed that your order was shipped, have you received the tracking number?

Thanks mate
my mavic 2 pro arrived today.
2018-8-29
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JoeMavicDHH
Second Officer
Flight distance : 338373 ft
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DJI Thor Posted at 2018-8-28 06:23
Hi Joe, I am sorry for keeping you waiting, according to your order, it is on the priority line, the proper team will ship the package as soon as they can. Thank you so much for your patience.

Hi Thor, sadly my order 0493828700329 still's not been shipped. This is not what I call priority shipping. Where is the sense in DJI Select then. Tons of other customers having ordered the fly more package on the event day (23rd) like me already got it.
2018-8-29
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DJI Thor
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JoeMavicDHH Posted at 2018-8-28 09:31
Hi Thor,
thanks for your answer. I asked you via private mail whether you can assist me with my DJI Select Care Coupon which surprisingly doesn't work for my ordered M2P.

Hi Joe, sorry for the delay, I had replied to your PM, please check at your convenience. As for your Fly more kit order, I would need to confirm with the proper team, I will get back to you if I have any news, sorry for keeping you waiting.
2018-8-29
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DJI Thor
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adam1978 Posted at 2018-8-29 02:23
Thanks mate
my mavic 2 pro arrived today.

Congrats! Adam, hope you enjoy it.
2018-8-29
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