I try activate me aircraft but it show me this "error of server, please try again"

S/N: 0ASDE9B1A100U2

Sorry for the inconvenience. May I know what phone/tablet and DJI Go 4 app version you are using? Is there an error code? Kindly provide a screenshot of the error message. You can also check the video tutorial below on how to properly activate spark. Thanks for your support.

Hi.

1.- try with tablet android and android phone. I use DJI GO 4 Since.

2.- This it the error:



3.- I followed of video but don't run it.

Best regards

Error  1112

Ricardo_Ecomt Posted at 2018-8-30 13:07
Error  1112

Hi, We terribly apologize for the late response. If may I ask where did you purchase your unit? Did you manage to activate the unit or it still the same? Please keep us posted. We'll be looking forward to your updates. Thank you for the support.

Hi, the aircraft yet been not activate.  


i attach purchase note:

Best regards

Ricardo_Ecomt Posted at 2018-8-31 10:19
Hi, the aircraft yet been not activate.  

Hi, We are sorry to inform you that your drone is unable to be activated due to the following reason: Unfortunately, it was reported as stolen during transportation. We have already reported this case to the local police, and the police have filed the case, and currently, both the insurance company and the police are investigating. Please contact the party who sold you the drone for a refund. Sorry for any inconvenience caused.Thank you for your understanding, and have a nice day."

hello, I have the same problem, I already tried from several devices but I still get the same activation error ... SN: 0AS2FAH00S0032

DJI Tony Posted at 2018-8-31 10:34
Hi, We are sorry to inform you that your drone is unable to be activated due to the following reason: Unfortunately, it was reported as stolen during transportation. We have already reported this case to the local police, and the police have filed the case, and currently, both the insurance company and the police are investigating. Please contact the party who sold you the drone for a refund. Sorry for any inconvenience caused.Thank you for your understanding, and have a nice day."

Wow. That's shocking news. Makes you feel angry at the thieves!

Tentoes Posted at 1-2 06:37
Wow. That's shocking news. Makes you feel angry at the thieves!

Hi, thanks for the notification. We highly recommend purchasing our DJI Products in our store or authorized dealer. You may check the link below for your reference.

www.dji.com/where-to-buy

Good thing that DJI deactivate such drone that have been stolen...or declared stolen. Since this was bought from Amazon, it will be easy to return the item and get the money back. This is why it is important to buy from trustworthy sellers.

Daniella3d Posted at 1-2 09:49
Good thing that DJI deactivate such drone that have been stolen...or declared stolen. Since this was bought from Amazon, it will be easy to return the item and get the money back. This is why it is important to buy from trustworthy sellers.

Wow. Sylvester came from Amazon.

Tentoes Posted at 1-2 12:55
Wow. Sylvester came from Amazon.

Amazon is perfectly fine. There are many possibilities here. it does not mean that Amazon sold a stolen drone. They have the bad habits to leave package outside the house at the door, so the drone could have been stolen there, at the door.  In any case, Amazon will refund such item if rightfully bought from them, upon return.