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Ronin-S not showing in Ronin Assistant to do a firmware update
2309 15 2018-8-26
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fansdd99abef
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I followed the DJI video instructions but can not get the ronin-s to show up in the ronin assistant software to do a firmware update.  When the USB-C cable is connected to the ronin and to the laptop, the battery grip light on the ronin starts charging. The battery is 90% full. What do I need to do for the Ronin S to show in the Ronin Assistant software? Please be specific on how to with your answers. Thanks
2018-8-26
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fella5
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United States
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I had the same issue during an upgrade, however the assistant was able to detect the Ronin when I had both the grip batter and the gimbal powered off.  I was using a MacBook.
2018-8-26
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fansdd99abef
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fella5 Posted at 2018-8-26 10:44
I had the same issue during an upgrade, however the assistant was able to detect the Ronin when I had both the grip batter and the gimbal powered off.  I was using a MacBook.

I tried it with the battery turned off, with the battery on and with the battery and gimbal on. No luck, I am using a windows 10 laptop. When you got yours to work do you remember if the battery was in charging mode? Meaning did the lights on the grip indicate it was charging? I am not sure if there is a way to switch it from charging to data?
2018-8-26
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fansdd99abef
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Apparently, I downloaded the wrong Ronin Assistant Version. I originally downloaded Ronin Assistant, make sure to download Ronin Pro-Assistant. Now everything is fine.
2018-8-26
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DJI Mindy
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Flight distance : 7 ft
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fansdd99abef Posted at 2018-8-26 11:25
Apparently, I downloaded the wrong Ronin Assistant Version. I originally downloaded Ronin Assistant, make sure to download Ronin Pro-Assistant. Now everything is fine.

Hi there, sorry for the late response and glad to know the issue has been figured out, please let us know if there is any other issue. Hope you have a great time with Ronin-S.
2018-8-26
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DJI Mindy
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fella5 Posted at 2018-8-26 10:44
I had the same issue during an upgrade, however the assistant was able to detect the Ronin when I had both the grip batter and the gimbal powered off.  I was using a MacBook.

Hi fella5, sorry to know you have the same issue, could you please help to verify if you installed the right DJI Pro Assistant? If yes, how about re-installing or try another computer?
2018-8-26
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MoggDawg
New
Flight distance : 30344 ft
Australia
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I had the same problem with 2 green center lights staying on and my Ronin app was showing 0% battery and battery status N/A. After trying to update again I decided to use the USB-C cord that came with the Ronin S. I previous used the USB-C that came with my Lacie hard drive as I was using my Dell XPS 13 that only has USB-C ports.
2018-10-20
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fans94d436c6
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Greece
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Hello i have the dji ronin S for 3 months and i can't do my update on the firmware too. I have the app of Ronin into my iphone and the DJI assistant also, i try to connect with the cable into the PC but nothing happens do i have to download a software into my destop and if i do please send me a link i cant find it anywhere...
2018-12-27
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fans94d436c6
lvl.1
Greece
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Hello i have the dji ronin S for 3 months and i can't do my update on the firmware too. I have the app of Ronin into my iphone and the DJI assistant also, i try to connect with the cable into the PC but nothing happens do i have to download a software into my destop and if i do please send me a link i cant find it anywhere...
2018-12-27
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fans94d436c6
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Greece
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DJI Mindy Posted at 8-26 23:50
Hi there, sorry for the late response and glad to know the issue has been figured out, please let us know if there is any other issue. Hope you have a great time with Ronin-S.

Hello i have the dji ronin S for 3 months and i can't do my update on the firmware too. I have the app of Ronin into my iphone and the DJI assistant also, i try to connect with the cable into the PC but nothing happens do i have to download a software into my destop and if i do please send me a link i cant find it anywhere...
2018-12-27
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DJI-Paul
Second Officer
Flight distance : 41159547 ft
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China
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Go here to download: https://www.dji.com/ronin-s/info#downloads
2018-12-27
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Gadget Guy
Second Officer
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United States
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I had similar issue today on my new Ronin S.  It would not connect to  App on phone so I hooked it up to my laptop to update firmware.  DJI assistant did not see it and my laotop; which is a MS Surface Book 2nd gen gave me a power demand issue with ronin s attached.  Hooked the Ronin S up to my Desktop whicH has a beefy USB board and DJI assistant found the Ronin S right away.  Oddly enough this brand new Ronin just shipped new from DJI China had firmware outdated from 3 revisions ago.  After I updated firmware the phone App found the Ronin S and was able to activate and start using the unit.
2018-12-27
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DJI Mindy
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Flight distance : 7 ft
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fans94d436c6 Posted at 12-27 07:02
Hello i have the dji ronin S for 3 months and i can't do my update on the firmware too. I have the app of Ronin into my iphone and the DJI assistant also, i try to connect with the cable into the PC but nothing happens do i have to download a software into my destop and if i do please send me a link i cant find it anywhere...

Hi there, may I verify if you downloaded the correct DJI Pro Assistant For Ronin v2.0.0 into your computer?
Download link: https://www.dji.com/ronin-s/info#downloads
2018-12-28
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DJI Mindy
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Flight distance : 7 ft
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Gadget Guy Posted at 12-27 15:36
I had similar issue today on my new Ronin S.  It would not connect to  App on phone so I hooked it up to my laptop to update firmware.  DJI assistant did not see it and my laotop; which is a MS Surface Book 2nd gen gave me a power demand issue with ronin s attached.  Hooked the Ronin S up to my Desktop whicH has a beefy USB board and DJI assistant found the Ronin S right away.  Oddly enough this brand new Ronin just shipped new from DJI China had firmware outdated from 3 revisions ago.  After I updated firmware the phone App found the Ronin S and was able to activate and start using the unit.

Hi Gadget Guy, please always keep the firmware and the APP up to date and let us know if there is any further issue.
2018-12-28
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Gadget Guy
Second Officer
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United States
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I usually keep my Apps and firmware up to date.  It appears the Ronin S pulls to much current on some computers, mainly Laptops probably when trying to update via the assistant program.  My ronin was fully charge when I tried on my laptop and got the USB power message via windows.  When I switched to my full size tower PC which by as a high mA USB charging capability I had no issues connecting to the ronin s via the assistant. Not sure what the fix is here , unless you can adjust and lower the mA demand on the ronin s USB communications port.  
2018-12-28
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Akila
lvl.1
Flight distance : 5876 ft
Australia
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We spend thousands of dollars to buy your products and it's your responsibility to make issues correct. Please bring up a bug fix!
12-4 20:17
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