djiuser_kU8Zm6tYrKAA
lvl.1
United States
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DJI Mindy Posted at 2018-8-26 23:05
Hi there, we see you have posted in another thread and Susan has replied, our engineers are working with Canon to handle the SDK compatibility issues furtherly. It takes some time to optimize and test the compatibility, we'll try to figure this out through the firmware upgrade. Please also pay attention to the official website update announcement, thank you for your support.
Currently, you may refer the below to fix this temporarily. Sorry for this.
Hi there
As the user above stated, and as I'm prepared to validate, this happens with my canon lenses as well, like the Canon 35mm f1.4 Lii.
Also, I'd like to address your trouble shooting suggestions.
Step 1 yields no result, but most importantly this is information I've already provided in point #1 of the orginal post. When your product is used to trigger the camera, when the camera goes into a a freeze, again the only thing that the camera responds to is PULLING THE BATTERY. The power switch is UNRESPONSIVE. I'll ask you actually read my post above before responding. Because it makes users feel that you kinda just don't care. Thanks in advance.
Step 2. This is the only remedy, at the expense of corrupting my data cards. This is obviously not a solution, but a temporary one, as you mentioned.
Step 3. This step in particular that you suggested is a little insulting. And what it really shows is that DJI is not taking ownership of this issue. Because what it assumes is that I am not aware of the bevy of complaints, including my own above, from other Canon users with both Canon bodies and lenses exhibiting The. Exact. Same. Behavior.
DJi has a consistent issue of looking elsewhere to find culprits of their own issue. This is an identifying characteristic of their early success. It's obvious.
Rather than receive errant trouble shooting suggestions, I'd instead like to see that DJI is aware of the issue and is working with the major camera manufactures (without whom you have no product) to resolve the issue.
I don't even need an estimate of time.
Thanks again for considering these shortsighted release of necessary functions. |
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