Hi there. Suddenly one day my DJI Osmo Mobile won't calibrate properly upon bootup. When it turns on, it quickly throws my phone around and then just flops, failing to calibrate. I've paired it with the app and it doesn't reccomend a firmware upgrade.

I'm really not sure what to do.

Hi. We apologize for the inconvenience. Can you send a sample video showing the problem? You may upload it through Youtube or Dropbox and provide us the link.

Hi there, here is what happens when I turn it on:

Here is what happens when I double Tapp the button on the rear:

infamoussea Posted at 2018-8-29 18:19
Hi there, here is what happens when I turn it on:
https://vimeo.com/287361059
Here is what happens when I double Tapp the button on the rear:

Hi. Thank you for providing these links. I highly suggest to send the drone to our repair facility to have it check. Please send an email to support@dji.com to start up a case. Please let us know what will happen.

DJI Wanda Posted at 2018-8-30 01:47
Hi. Thank you for providing these links. I highly suggest to send the drone to our repair facility to have it check. Please send an email to  to start up a case. Please let us know what will happen.

Hi Wanda, but unfortunately DJI only gives a horrible one year warranty on this. And my device is out of warranty. DJI won’t tell me how much it will to cost, and because the device is so heavy it will be very expensive to ship.

infamoussea Posted at 2018-8-30 01:50
Hi Wanda, but unfortunately DJI only gives a horrible one year warranty on this. And my device is out of warranty. DJI won’t tell me how much it will to cost, and because the device is so heavy it will be very expensive to ship.

I understand your point, sir. However, in order for us to fix your unit, we highly suggest to send it to our repair facility. Or you can check one of our repair centers in New Zealand. You can check it here: https://www.dji.com/service/repair/centers

DJI Wanda Posted at 2018-8-30 01:59
I understand your point, sir. However, in order for us to fix your unit, we highly suggest to send it to our repair facility. Or you can check one of our repair centers in New Zealand. You can check it here: https://www.dji.com/service/repair/centers

Yeah but you could at least give me an estimate how much it would be to cost. Or even better, you could do it for free seeing I did nothing wrong and it’s a faulty device.

infamoussea Posted at 2018-8-30 02:01
Yeah but you could at least give me an estimate how much it would be to cost. Or even better, you could do it for free seeing I did nothing wrong and it’s a faulty device.

I'm sorry but I am not the authorized to disclose any information on what will be the estimated repair fee or waive the shipping fee. I highly suggest to send an email to support@dji.com since they are the best person to ask about the process to your regions since every region has different processes. I hope you understand, sir.

Hi, Did you find the solution?
Im having the same problem. Its a hardware problem or software?

I have the same problem ! Please need help