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Mavic 2 Pro no video preview in H265
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4591 49 2018-8-28
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trica de
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On my iPhone X I cant play any H265 Videos. Is this limited to the iPhone ? Or is this just Limited to the DJI App?
The DJI App is telling my I should use my PC to watch it lol

If I cant play it in H265 on the run its useless for me ;(

something else that I saw as well - if you set your DJI app to record in H265 and do a effect like "circle" is does record in H264 ! and not H265! so that's strange as well. Can you confirm DJI Tony

UPDATE 07.09.18

It has been confirmed from other users that they having the same problem.
We know that the iPhone can handle H265
DJI Tony send this to the engeneers so hopefully he can give us an update soon

UPDATE 18.09.18

iOS12 + DJI Go 4 4.3.2 still the same problem

UPDATE 25.09.18

iOS12 + DJI Go 4 4.3.3 still the same problem

UPDATE 11.10.18

Aircraft Firmware: v01.00.01.00  still the same problem


UPDATE 14.10.18

Official answer from DJI

Just got an update from our engineers that they do not have the  plan to download H.265 directly to the App on the mobile device for now  due to the fact that this feature requires high performance on mobile  phones. If there is such a plan in the future, we'll release on our  website at the first time. Appreciate your attention. You may connect  with PC to download the file for now.


Current Solution:

https://itunes.apple.com/ua/app/sync-for-dji/id1255799480?mt=8

To download your H265 videos. The free version does 720P but its enough to see if your flight was good - or to share it with others.
Use mavic2sleepyhead as a coupon and you get 80% off (only active for the next 2 days)



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2018-8-28
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DJI Tony
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Hi, sorry for the troubles that it caused. May we have the screenshot of this issue? Please provide your DJI GO 4 app and iOS version as well. Thank you.
2018-8-28
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trica de
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IOS 11.4.1 and IOS 12 same problem DJI App 4.3.0 on an iPhone X connected to a Mavic 2 Pro
2018-8-28
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fans02e8a65c
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Me too. Mavic2 with iPhone X ...all latest firmware. Unable H265 to iPhone or iPad.
2018-8-28
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fans02e8a65c
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trica de Posted at 2018-8-28 12:24
[view_image]

IOS 11.4.1 and IOS 12 same problem DJI App 4.3.0 on an iPhone X connected to a Mavic 2 Pro

Same with me.
2018-8-28
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Fraggboy
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All the iOS 11 iPhone supports HEVC MP4 video  playback including iPhone X, iPhone 8/Plus, iPhone 7/6s/6/Plus, iPhone  SE and iPhone 5s. Yet, how about 4K HEVC video playback? Not every iOS  11 iPhone supports now.  The specific HEVC resolution and frame rate  requirements are below:

            iPhone X, iPhone 8/Plus, iPhone 7/6s/Plus,  iPhone SE, with Apple's A9 chip or newer support most HEVC videos playback, up to 4K 2160p.
        iPhone 6 and  iPhone 6 Plus play HEVC  video, up to 1080p at 240 fps.
       iPhone 5s maximum ability for HEVC  video playback is 1080p at 60 fps or 720p at 240 fps.

Two strikes for me.  I can't playback on my iPhone X.  I have a CS I am waiting for a firmware update so I can use it with my M2P.

2018-8-28
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trica de
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something else that I saw as well - if you set your DJI app to record in H265 and do a effect like "circle" is does record in H264 ! and not H265! so that's strange as well. Can you confirm DJI Tony
2018-8-28
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DJI Tony
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trica de Posted at 2018-8-28 20:38
something else that I saw as well - if you set your DJI app to record in H265 and do a effect like "circle" is does record in H264 ! and not H265! so that's strange as well. Can you confirm DJI Tony

Hi, I was able to clarify this concern. There will be two files will be saved on your devices one is on your phone and the other is on the SD card the H265 will be on the SD card, meaning, the original would on the card itself and I'm afraid that it cannot be downloaded to the device. Thanks for understanding.
2018-8-29
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trica de
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DJI Tony Posted at 2018-8-29 14:23
Hi, I was able to clarify this concern. There will be two files will be saved on your devices one is on your phone and the other is on the SD card the H265 will be on the SD card, meaning, the original would on the card itself and I'm afraid that it cannot be downloaded to the device. Thanks for understanding.

Sure let me try it again. There are 2 problems.

1st. If I select H265 I cant download the content to my iPhone (see picture above). It does work if I select H264! Just NOT with H265
2nd. If I select H265 and for example the Effect "Circle" it will be recorded in H264 and not in H265!

IOS 11.4.1 and IOS 12 same problem DJI App 4.3.0 on an iPhone X and iPhone 7 (not at the same time connected ;)) connected to a Mavic 2 Pro

Does this make sense ?
2018-8-29
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fans02e8a65c
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trica de Posted at 2018-8-29 20:54
Sure let me try it again. There are 2 problems.

1st. If I select H265 I cant download the content to my iPhone (see picture above). It does work if I select H264! Just NOT with H265

Same for us, with iPhone X.
2018-8-29
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trica de
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DJI Tony Posted at 2018-8-29 14:23
Hi, I was able to clarify this concern. There will be two files will be saved on your devices one is on your phone and the other is on the SD card the H265 will be on the SD card, meaning, the original would on the card itself and I'm afraid that it cannot be downloaded to the device. Thanks for understanding.

Tony - can you get clarifications on that please ? All we need to know is that its a Bug and DJI will release an update "soon".

Thanks
2018-8-30
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trica de
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DJI Tony Posted at 2018-8-29 14:23
Hi, I was able to clarify this concern. There will be two files will be saved on your devices one is on your phone and the other is on the SD card the H265 will be on the SD card, meaning, the original would on the card itself and I'm afraid that it cannot be downloaded to the device. Thanks for understanding.

Tony any news ?
2018-9-2
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DJI Tony
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Hi, We terribly apologize for the inconvenience. We will add your scenario to our engineers for further updates. Thank you for the support.
2018-9-3
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verizon28
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I shoot 4K 30 in DLOG H.265 and I’m able to import my videos into my iPhone X using the Lightning to SD card adapter. I can edit them with LumaFusion as well. No issues at all. I’m running the latest iOS 12 Public Beta.
2018-9-3
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trica de
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verizon28 Posted at 2018-9-3 11:58
I shoot 4K 30 in DLOG H.265 and I’m able to import my videos into my iPhone X using the Lightning to SD card adapter. I can edit them with LumaFusion as well. No issues at all. I’m running the latest iOS 12 Public Beta.

alright - that really sounds like its a Bug from DJI
2018-9-3
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djiuser_iKp4e8oaC8Dy
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trica de Posted at 2018-9-3 20:57
alright - that really sounds like its a Bug from DJI

I have the same problem downloading H.265 video to my iPad Pro. I’m using iOS 11.4.1 and DJI Go 4 4.3.0.

The ability to download H.265 video to my apple devices from my Mavic 2 pro is a absolute necessity for me. I really hope this gets fixed soon.
2018-9-4
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verizon28
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I have the original iPad Pro 12.9 and cannot view my H.265 files on that device but it’s no problem for my iPhone X.
2018-9-4
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trica de
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verizon28 Posted at 2018-9-4 18:59
I have the original iPad Pro 12.9 and cannot view my H.265 files on that device but it’s no problem for my iPhone X.

if the ios version is the same .... you can view the video on both devices.
2018-9-4
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trica de
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djiuser_iKp4e8oaC8Dy Posted at 2018-9-4 18:09
I have the same problem downloading H.265 video to my iPad Pro. I’m using iOS 11.4.1 and DJI Go 4 4.3.0.

The ability to download H.265 video to my apple devices from my Mavic 2 pro is a absolute necessity for me. I really hope this gets fixed soon.

same here hopfully they get it fixed soon!
2018-9-4
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trica de
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For update - you can use

https://itunes.apple.com/ua/app/sync-for-dji/id1255799480?mt=8

to download your H265 videos. The free version does 720P but its enough to see if your flight was good - or to share it with others.

If you chat with the Company ... they send you a 80% code ;) Just be nice ! It worked for me!
2018-9-6
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MAVICDLNM
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Other than iPhone X has trouble with M2P new HEVC MP4.  Apple 2016 touch bar 13” MacBook Pro also has trouble to playback M2P recording 4K HEVC format video.  Although Apple officials said it support but actually it don’t once you playback the video suffer serious lagging.  I tried the same videos playback in 2017 Touch Bar MacBook Pro all good and play smoothly.  Anyone has similar finding?  I wonder Apple will launch a patch to fix such problem.
2018-9-6
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trica de
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MAVICDLNM Posted at 2018-9-6 21:45
Other than iPhone X has trouble with M2P new HEVC MP4.  Apple 2016 touch bar 13” MacBook Pro also has trouble to playback M2P recording 4K HEVC format video.  Although Apple officials said it support but actually it don’t once you playback the video suffer serious lagging.  I tried the same videos playback in 2017 Touch Bar MacBook Pro all good and play smoothly.  Anyone has similar finding?  I wonder Apple will launch a patch to fix such problem.

next week the new OS will be out... may they changed some stuff
2018-9-6
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trica de
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I will do another test today with iOS12 + DJI Go 4 4.3.2

tested still not fixed!

2018-9-18
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trica de
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trica de Posted at 2018-9-18 04:44
I will do another test today with iOS12 + DJI Go 4 4.3.2

tested still not fixed!

UPDATE 25.09.18

iOS12 + DJI Go 4 4.3.3 still the same problem
2018-9-24
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Bcor666
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trica de Posted at 2018-9-24 23:05
UPDATE 25.09.18

iOS12 + DJI Go 4 4.3.3 still the same problem

Same Problem with h265 here: DJI App (IOS 4.3.3)  Ipad Pro (2.gen, IOS12).
Workaround with a SD-Card Reader like PhotoFast 4k iReader works for me ...
2018-9-27
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trica de
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Update 11.10.18

Aircraft Firmware: v01.00.01.00
DJI GO 4 App iOS: v4.3.3

Still not working !
2018-10-11
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trica de Posted at 2018-10-11 00:51
Update 11.10.18

Aircraft Firmware: v01.00.01.00

Sorry for the late response as I just read your post. We're checking the exact status with our engineers and will keep you updated on the latest progress.
2018-10-12
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trica de
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DJI Susan Posted at 2018-10-12 00:49
Sorry for the late response as I just read your post. We're checking the exact status with our engineers and will keep you updated on the latest progress.

Wonderfull! Thanks and keep us posted !
2018-10-12
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DRONE-flies-YOU!
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trica de Posted at 2018-8-28 12:24
[view_image]

IOS 11.4.1 and IOS 12 same problem DJI App 4.3.0 on an iPhone X connected to a Mavic 2 Pro

Same issue here. Importing these H.265 files into/onto the iPad Pro 10.5 with latest iOS 12 is still a royal pain.

I have to access them using a WiFi transfer from my iMac 5k using Documents (in App Store) and then importing into LumaFusion from within LumaFusion only. Native iOS playback or importing into Camera Roll doesn’t work.

Even once in LumaFusion, I get the message above any imported clips that it’ll cause issues. And when I make a cut, the clip turns into audio or something blank.

Untitled.jpg
2018-10-12
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Swedrone
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Not only that. h.265 is not watchable on the Crystalsky and will never be. And when shooting pictures in Hyperlight during darkness they are not in RAW DNG anymore but jpeg. Well you can't have it all on a consumer drone in this price range.
2018-10-12
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trica de
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Swedrone Posted at 2018-10-12 04:36
Not only that. h.265 is not watchable on the Crystalsky and will never be. And when shooting pictures in Hyperlight during darkness they are not in RAW DNG anymore but jpeg. Well you can't have it all on a consumer drone in this price range.

is this due the new firmware update (raw pics)?
2018-10-12
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Swedrone
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trica de Posted at 2018-10-12 05:34
is this due the new firmware update (raw pics)?

No it´s the way Hyperlight works. Probably cant process in RAW. But it looks really nice anyway!
2018-10-12
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Mindspore
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Swedrone Posted at 2018-10-12 07:30
No it´s the way Hyperlight works. Probably cant process in RAW. But it looks really nice anyway!

Hey there,
the thing about hyperlight/panorama delivering only jpg is, that the onboard perfomance on the meavic is  to weak to handle this thread....
but if you want to edit dng just make sure, that u checked the options for saving dng + jpg for panorama a.s.o. and you´ll be able to download the dng from sd/internal storage...
2018-10-12
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trica de Posted at 2018-10-12 01:11
Wonderfull! Thanks and keep us posted !

Update: Just got an update from our engineers that they do not have the plan to download H.265 directly to the App on the mobile device for now due to the fact that this feature requires high performance on mobile phones. If there is such a plan in the future, we'll release on our website at the first time. Appreciate your attention. You may connect with PC to download the file for now.
2018-10-13
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trica de
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DJI Susan Posted at 2018-10-13 23:01
Update: Just got an update from our engineers that they do not have the plan to download H.265 directly to the App on the mobile device for now due to the fact that this feature requires high performance on mobile phones. If there is such a plan in the future, we'll release on our website at the first time. Appreciate your attention. You may connect with PC to download the file for now.

since the iPhone 6S /7 you are able to view H265 files. Your software can do a precheck like if its better as an iphone 6 you can play those files ....
2018-10-14
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kokoscr7
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To inform you none iPhone or iPad doesn’t support codec h.265. I had the same problem and searched for the supported video from these devices and they only support h.264
2018-10-15
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trica de
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kokoscr7 Posted at 2018-10-15 03:16
To inform you none iPhone or iPad doesn’t support codec h.265. I had the same problem and searched for the supported video from these devices and they only support h.264

no ... I got iPhone 7, X and XS here all 3 can play videos in H265 without any problems.
2018-10-15
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kokoscr7
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trica de Posted at 2018-10-15 03:40
no ... I got iPhone 7, X and XS here all 3 can play videos in H265 without any problems.

You are correct my bad while i was searching I didn’t see the hevc format.
2018-10-15
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DRONE-flies-YOU!
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Ok above I put that error with my imported files. Turns out it was the method of importing through the WD Wireless Pro drive.

Anyway, now I just put the card into the iMac 5k, drag & drop what I want to a folder right on the desktop... now from the iPad, I can completely view, edit, drag/drop anything on the computer via SMB. It’ll even wake the iMac if I browse it. Now the files work as they should (H.265 in LumaFusion).

You can do this with Windows, obviously, since SMB is a Windows “thing” anyway.
2018-10-15
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PHL
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DJI Susan Posted at 2018-10-13 23:01
Update: Just got an update from our engineers that they do not have the plan to download H.265 directly to the App on the mobile device for now due to the fact that this feature requires high performance on mobile phones. If there is such a plan in the future, we'll release on our website at the first time. Appreciate your attention. You may connect with PC to download the file for now.

They should at the very least support H.265 capability checking, as more and more phones and tablets support H.265 (and has for some time), and most of us don't travel with a notebook anymore.
2018-10-15
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