Help, Awaiting Shipping now 7 business days for a 3-5 business delivery. My order number is
0010203890994

I ordered the Phantom pro 4 V2.0 with 2 batteries, the three cell charger and dji refresh. There is an important event coming up i am needing this drone for. Please help.

Duke113p

Sometimes it takes a while.  Hope you get it in time.

Thanks, me too.

Hi Dustin, thank you for providing us the order number. Sorry to keep you waiting due to the high demand. We will coordinate this to the sales department to escalate this issue on your order. We will get back to you soon.

I'm definitely hoping this issue isn't common. Just ordered the DJI Phantom 4 Pro+ v2 and waiting that long would mean I should have just bought it through amazon

When i ordered mine on the 18th of August the shipping said 3 to 5 business days. And i was prepared for that. I contacted dji customer service on friday afternoon, was told it would ship this past Monday.

It has yet to ship.

Wow....that's just incompetence.

This makes me mad.

Sorry. Wrong one in photo. Got the correct one. Shipping is still showing 3-5 days.

Duke113p Posted at 2018-8-28 18:48
Sorry. Wrong one in photo. Got the correct one. Shipping is still showing 3-5 days.

Duke, we sincerely apologize for the delay, we have escalated your frustration to the related team to expedite the shipping, please check the email later, sorry again for the inconvenience caused.

Hopefully it gets sorted out. Was told mine would be shipped on or before the 4th.

Status just changed to Partially Shipped, according to dji customer service this means the warehouse is waiting for the pickup by the delivery company.

Duke113p Posted at 2018-8-30 09:47
Status just changed to Partially Shipped, according to dji customer service this means the warehouse is waiting for the pickup by the delivery company.

Hi Duke113p, the package is picking now, the tracking number will be sent to you very soon, thanks for your patience.

UPDATE!   

My order has been picked up by Fed Ex and is waiting to go. Awesome!

Duke113p Posted at 2018-8-31 09:16
UPDATE!   

My order has been picked up by Fed Ex and is waiting to go. Awesome!

Thanks for keeping us updated. Glad to hear the package is already on the way. Should there is any further question, feel free to contact us. Wish you receive the package soon.

Package is in Memphis, Tennessee.  Should have it by Wednesday.

Duke113p Posted at 2018-9-2 09:57
Package is in Memphis, Tennessee.  Should have it by Wednesday.

Thanks for your update, hope you will receive it soon.

Arrived today! Thank you for the support and help DJI.

Duke113p Posted at 2018-9-4 07:07
Arrived today! Thank you for the support and help DJI.

Our pleasure! Wish you have a good time with the drone.

In the "partially shipped" club..

James Allen4 Posted at 5-26 23:53
In the "partially shipped" club..

Hi, James Allen. We found that the entire unit was shipped. It displays 'partially shipped' was because DJI Care Refresh did not take effect. The DJI Care Refresh will be activated two days after the drone is shipped. Please rest assured.