Jimmy Chu22
United States
Offline
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I feeling really sick right now. Yesterday got Mavic 2 pro as gift from wife, flew yesterday after update software, no problem at all. Was very happy, and like it better than old phantom 4. Today went flying at lake park and went ok. Then landed and put in fresh battery, to get picture of sailboats on lake. full battery. Flew around for few minutes taking picture of sailboat, then Mavic 2 pro just shut off and fall 40 feet into lake. Battery was over 80%. I just taking picture and drone shut down!!! I look at remote while falling and it say aircraft disconnected.
I call DJI support, and after hour of different people telling me to send drone back to let them look at it, I finally give up! I keep telling them I cant send back, it in bottom of lake! Then they tell me again to send it back and they make everything ok. One person tell me to download log from drone to send it to him. I just tell him it in bottom of lake! He say "no problem" just send it back and they take care of me. I tell him 5 times I cant send back, it fell in lake!
Can anyone here help me? I get runaround when had to send in phantom for repair, took 4 months and hours arguing on phone to get drone back with bad IMU. I cant handle this, my wife dont make much and save all year for this gift for me. DJI says cant help if I dont send drone back. My head feel like it going to explode. Wife sad. No way to treat loyal DJI customer.
Jimmy
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