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Android 9 and DJI app
1192 9 2018-8-29
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Xmlkid
lvl.1
Flight distance : 6229 ft
United Kingdom
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Hi

Running an OSMO Mobile 2, latest version of the DJI Go app (note, not DJI Go 4) and pixel phone.

Everything was fine until I upgraded pixel to Android 9 (pie)

Now can’t launch app, crashes everytime before even getting to splash screen.

Any ideas how to fix?

Thank you
2018-8-29
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DJI Wanda
Administrator

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Hi. We apologize for the inconvenience. Did you try to reinstall the app?
2018-8-29
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kegobeer
lvl.2
United States
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It's not you, and reinstalling the app is useless. I don't know why the immediate answer from the support folks isn't this: "Sorry, the app and sdk are not compatible with Android Pie. We will release an update in the future that will work with Android Pie."
2018-8-31
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DJI Wanda
Administrator

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Just a follow up, are you using the official version of  Android Pie?
2018-9-9
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kegobeer
lvl.2
United States
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Have there been any updates on when the Android Pie SDK will be released and when the app will be compatible with Pie?

Not sure if that question was for me, but yes - I have a Pixel 2 and it is running the official Google Android Pie.
2018-9-15
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greggimbal
lvl.1

United States
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If I have a Pixel 2, is there a reason to get the Osmo Mobile 2 if I want to use the features the app gives you (timelapse, hyperlapse, tracking, etc) or should I look for something else?
2018-9-15
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DJI Tony
Super Moderator

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greggimbal Posted at 2018-9-15 11:19
If I have a Pixel 2, is there a reason to get the Osmo Mobile 2 if I want to use the features the app gives you (timelapse, hyperlapse, tracking, etc) or should I look for something else?

Hi, Thanks for your inquiry. I would advice using recommended devices for you to maximize the usage of your Osmo mobile 2 and avoid issues with the application.   

2018-9-16
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MarathonMax
lvl.1

Canada
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Newbie question (maybe): what app are you using? Because the two apps that I see in the Play store don't look like the actually support the Osmo Mobile 2!!!
2018-9-23
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stormense8
lvl.4
Flight distance : 40016 ft
Sweden
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Osmo Mobile 2 runs on the old DJI Go app. 27 october and still no update for Pie.
2018-10-27
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bukzin
lvl.1

United States
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DJI Tony Posted at 2018-9-16 11:30
Hi, Thanks for your inquiry. I would advice using recommended devices for you to maximize the usage of your Osmo mobile 2 and avoid issues with the application.   

[view_image]

Thank you.    Which are the 'recommended devices'?   Do mean a different phone than my Pixel 2
with Android 9?

Would you post a link to more information on this?
1-31 13:25
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