Palebanana
lvl.1
Flight distance : 146535 ft
Canada
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Recon Posted at 2018-8-30 01:11
I think I found the solution to the problem and damages. Wet wipes will not help, its removed scratched paint. I think, sadly, it is a design flaw in the gimbal cover.
I suspected first a shipping accident or ruff handling. Especially as the gimbal cover prevents mostly forward movement and not backward. But then I had a closer look and noticed it must be the gimbal cover mechsnism itself that is sadly flawed.
Thanks for this detailed post!
Mine also came with these marks. I have the same concern, is the camera/gimbal still 100%? I suspect that yes, it's fine. The paint/material used to cover the gimbal does seem like it will mark-up quite easily, so I suspect that not much force (from the gimbal cover) was required to cause the marks (i hope). I was thinking the gimabal cover may have something to do with it as well, and I think you're 100% correct here.
I'm going to hold off on returning mine (for now) as it seems to be functionally perfect. I assume that if I did return it, I'd get one with the exact same, or worse damage.
My biggest issue now is that for $2k, I've been sent a "scratch-n-dent" product. Something that would be discounted at a retail store. Perhaps an extra battery, or some props would make us feel better for our troubles?
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