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DJI SHOWING disconnected
507 5 2018-8-29
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Slick2136
lvl.1
Flight distance : 30817 ft

United States
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i am new to drones but have been flying this for a month. suddenly my iphone 6s in Dji Go 4 it is reading disconnected  i have tried a new lightning cable didnt work i tried hooking a micro cable with usb port from mavic pro to remote while having the phone connected to the remote control and still nothing  i do not know what to do please help me

2018-8-29
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Hellsgate
Captain
Flight distance : 1991555 ft
Australia
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Have you tried a different device?
2018-8-29
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Slick2136
lvl.1
Flight distance : 30817 ft

United States
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Hellsgate Posted at 2018-8-29 14:03
Have you tried a different device?

Yes I tried my wife iphone same result
2018-8-29
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DJI Natalia
Administrator

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Hi, sorry for the inconvenience caused. Can you please try to manually re-link your remote controller to your aircraft? Please watch the video tutorial below for reference. If you have other question, please let me know. Thank you.

2018-8-29
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Slick2136
lvl.1
Flight distance : 30817 ft

United States
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DJI Natalia Posted at 2018-8-29 15:19
Hi, sorry for the inconvenience caused. Can you please try to manually re-link your remote controller to your aircraft? Please watch the video tutorial below for reference. If you have other question, please let me know. Thank you.

https://www.youtube.com/watch?v=G52F4hlR4MA

ok tried again flight controller reads ready to go and aircraft is blinking slow it is connected but DJI Go 4 still says disconnected  
2018-8-29
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DJI Natalia
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Slick2136 Posted at 2018-8-29 16:45
ok tried again flight controller reads ready to go and aircraft is blinking slow it is connected but DJI Go 4 still says disconnected

Hi, sorry for the late reply. Can you please try to uninstall and reinstall the DJI Go 4 app?
2018-8-30
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