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New Mavic 2 Delivery lost - DJI says may take 15 days to investig...
842 24 2018-8-30
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fans9def7aa7
lvl.2
United Kingdom
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I ordered Mavic 2 Zoom Fri 24 Aug, sitting about a week after for delivery to UK - now DHL say package has been lost.

DJI's useless customer service says it may take 15 days for it to be investigated!!!

Absolutely shambolic customer service - please can someone responsible from DJI investigate and assist?

2018-8-30
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GaryNash
First Officer
Flight distance : 258418 ft
United Kingdom
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Wow, thats grim. None of which you had any control over. I know what I'd be doing if id have ordered on credit card.
2018-8-30
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fans68308231
lvl.3
Flight distance : 200126 ft
United Kingdom
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Ordered mine on 23rd, dispatched 24th.

Tracking not updated since 27th in Schenzehn.

DHL have no idea where it is.
2018-8-30
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fans68308231
lvl.3
Flight distance : 200126 ft
United Kingdom
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Did you pay by credit card? I'd be getting on the phone to them if you did.
2018-8-30
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R&L Aerial photography
Captain
Flight distance : 298024 ft
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United States
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The few times I used DHL I was NOT impressed......
2018-8-30
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Sorry for the trouble. Kindly provide your order number via PM so that I can verify the case on our end. If theres an update, we will let you know as soon as possible. Thanks for your understanding.
2018-8-30
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Blellow
First Officer
Flight distance : 72829 ft
United States
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DHL s u c k s!
2018-8-30
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fans9def7aa7
lvl.2
United Kingdom
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DJI Paladin Posted at 2018-8-30 03:45
Sorry for the trouble. Kindly provide your order number via PM so that I can verify the case on our end. If theres an update, we will let you know as soon as possible. Thanks for your understanding.

Thank you for your help, I spoke to somebody from your customer service and they said it will take 15 days to investigate, that is absolutely ridiculous I’ve paid a big amount
2018-8-30
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fans9def7aa7
lvl.2
United Kingdom
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Indeed true
2018-8-30
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fans9def7aa7
lvl.2
United Kingdom
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Indeed true
2018-8-30
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fans9def7aa7
lvl.2
United Kingdom
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fans68308231 Posted at 2018-8-30 02:03
Did you pay by credit card? I'd be getting on the phone to them if you did.

Yes I did pay by credit card, but the customer service says it will take 15 days to investigate
2018-8-30
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fans9def7aa7
lvl.2
United Kingdom
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fans68308231 Posted at 2018-8-30 02:03
Ordered mine on 23rd, dispatched 24th.

Tracking not updated since 27th in Schenzehn.

Exactly, that is my problem. DHL has told me that it may be a bulk shipment, but that is not good enough. We need to know the exact date of delivery
2018-8-30
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dronist
Captain
United States
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DJI is shipping in bulk to save money. The PRO came from a bulk shipment of 344 units. The zoom came from a bulk shipment of 451 units.  Good luck Dude!
2018-8-30
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fansffdbd94d
lvl.1

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I spoke to DHL at 5 today, they said it was scanned internally at East Midlands this am, not sure how true that is, they also said it they can’t open a case until tomorrow, as that’s the last day for “delivery”.
2018-8-30
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AG0N-Gary
Captain
Flight distance : 548944 ft
United States
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Pretty standard timing in my mind.  You and I may want someone to jump up and put a gun to someone's head and insist on faster, but in reality it just won't happen.
2018-8-30
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans68308231 Posted at 2018-8-30 02:03
Ordered mine on 23rd, dispatched 24th.

Tracking not updated since 27th in Schenzehn.

Hi there, sorry for the delay, I managed to get your order number via your Forum account, the package has arrived in the UK, it will be delivered very soon, appreciate your patience.
2018-8-30
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi there, sorry for the delay, we managed to get your order number via your Forum account, upon checking the shipping records, the status is normal, the package has been through the clearance in UK, it is in transit and will be delivered soon, the package was not lost, please wait patiently, thank you. GTScreenshot_20180831_104702.png
2018-8-30
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DJI Mindy
Administrator
Flight distance : 7 ft
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fansffdbd94d Posted at 2018-8-30 12:11
I spoke to DHL at 5 today, they said it was scanned internally at East Midlands this am, not sure how true that is, they also said it they can’t open a case until tomorrow, as that’s the last day for “delivery”.

Hi there, DHL is right about your package, it is processed at EAST MIDLANDS at the moment, the shipping status is normal, please wait patiently, thank you. GTScreenshot_20180831_111604.png
2018-8-30
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fans9def7aa7
lvl.2
United Kingdom
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Good comeback from DJI! Obtained the delivery today. They are sending in bulk to save money thats the problem. Please enable better tracking.
2018-8-31
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fans9def7aa7
lvl.2
United Kingdom
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DJI Mindy Posted at 2018-8-30 19:16
Hi there, DHL is right about your package, it is processed at EAST MIDLANDS at the moment, the shipping status is normal, please wait patiently, thank you.[view_image]

Thanks, got it - however the issue is about using bulk delivery and not having proper tracking.

Thanks you for the service.
2018-8-31
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans9def7aa7 Posted at 2018-8-31 02:04
Thanks, got it - however the issue is about using bulk delivery and not having proper tracking.

Thanks you for the service.

Glad to know you have received the package, hope you have a great time with on flying, please don't hesitate to contact us if you have further concern.
2018-8-31
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fansffdbd94d
lvl.1

United Kingdom
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It’s out for delivery today, so better news.
2018-8-31
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DJI Mindy
Administrator
Flight distance : 7 ft
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fansffdbd94d Posted at 2018-8-31 03:37
It’s out for delivery today, so better news.

Glad to know that, please let us know if there is any further issue, thank you.
2018-8-31
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MarcoFlyer
lvl.3
Flight distance : 62310 ft
Italy
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Sorry if I also write here 'but also my order of Mavic2 pro  was made on August 24th. Unfortunately it is still in shenzen. No movement for the whole day ... I think the delay begins to be excessive
2018-8-31
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DJI Susan
Administrator

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MarcoFlyer Posted at 2018-8-31 07:45
Sorry if I also write here 'but also my order of Mavic2 pro  was made on August 24th. Unfortunately it is still in shenzen. No movement for the whole day ... I think the delay begins to be excessive

Hi MarcoDlyer, I've read your post and responded as well: https://forum.dji.com/thread-164527-1-1.html
If there is any further question, please kindly keep us updated there for better follow-up, thanks so much!

2018-9-1
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