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229 14 2018-9-1
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fansabafc4a8
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Purchased the DJI Spark with fly more combo, received it Wednesday 8/29. Unboxed, updated all firmwares and what not. Was flying yesterday, 8/31 and once I landed the air craft the controller would not power down, was still responsive but would not power down. I plugged the controller in, let it charge, and now go back and try to fly today, and the controller won’t turn on, no lights, sounds, nothing. Will not light up when connected to charger either. HELP
2018-9-1
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Tentoes
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Flight distance : 214209 ft
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To turn it on or off, click the power button then hold it while the 4 LEDs respond. But then, you probably tried that.
2018-9-1
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fansabafc4a8
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Yes, I’ve tried that. No response whatsoever.
2018-9-1
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DJI Paladin
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Flight distance : 318 ft

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Sorry for the trouble. Could you please make a short video of this issue? You can upload it by using google-drive or Dropbox and provide the link here. Thanks!
2018-9-1
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fansabafc4a8
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I would upload a video, but there is nothing to upload a video of at all. The controller is completely unresponsive, no lights, sounds, nothing. Not even when plugged into power source.
2018-9-1
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fansabafc4a8
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So, just was messing with the controller and the ONLY button that responds is the RTH button, it will turn the controller on, and off, but that’s not correct, obviously, what is going on here?
2018-9-1
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DJI Paladin
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Flight distance : 318 ft

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fansabafc4a8 Posted at 2018-9-1 06:20
I would upload a video, but there is nothing to upload a video of at all. The controller is completely unresponsive, no lights, sounds, nothing. Not even when plugged into power source.

I understand. May I know what kind of charger are you using? Where did you purchase the RC so that we can check the warranty of it.
2018-9-1
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DJI Paladin
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Flight distance : 318 ft

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fansabafc4a8 Posted at 2018-9-1 06:25
So, just was messing with the controller and the ONLY button that responds is the RTH button, it will turn the controller on, and off, but that’s not correct, obviously, what is going on here?

I will wait for the sample video so that I can check it on my end. Thanks!
2018-9-1
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fansabafc4a8
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DJI Paladin Posted at 2018-9-1 06:26
I understand. May I know what kind of charger are you using? Where did you purchase the RC so that we can check the warranty of it. Thanks for your support.

Yes, I purchased from the DJI website and I am using the charger included and battery bank included with fly more combo.
2018-9-1
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DJI Paladin
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Flight distance : 318 ft

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fansabafc4a8 Posted at 2018-9-1 06:29
Yes, I purchased from the DJI website and I am using the charger included and battery bank included with fly more combo.

Do you have a different USB cable to use so that we can isolate the issue?
2018-9-1
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fansabafc4a8
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DJI Paladin Posted at 2018-9-1 06:33
Do you have a different USB cable to use so that we can isolate the issue?

Yes, I have tried that. Im trying to upload a video now to share the link.
2018-9-1
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DJI Paladin
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Flight distance : 318 ft

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fansabafc4a8 Posted at 2018-9-1 06:41
Yes, I have tried that. Im trying to upload a video now to share the link.

Thanks for your support!
2018-9-1
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fansabafc4a8
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https://www.dropbox.com/s/pliouo ... %2028%20AM.mov?dl=0
2018-9-1
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fansabafc4a8
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DJI Paladin Posted at 2018-9-1 06:42
Thanks for your support!

I shared the link below.
2018-9-1
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DJI Paladin
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Flight distance : 318 ft

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fansabafc4a8 Posted at 2018-9-1 06:47
I shared the link below.

It is probably manufacturing defect. I would suggest you contact our support team to start a case and request a replacement: (https://www.dji.com/support?site=brandsite&from=nav). We have the professional data analysis team who would do their best to find out the reason of the issue and then the corresponding resolution would be provided. You can provide you case number here in case you need further assistance.
2018-9-1
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