HedgeTrimmer
First Officer
United States
Offline
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Charissa Posted at 2018-9-2 08:39
I am glad to say, 3 persons already not buying, and counting. One on the fence, (but i only have to take him out next weekend, and show him how the MA work, or not ) Might not mean anything to DJI, but man, i feel better by actually helping people to spend their money more wisely.
The truth will definitely save people some money. I am just so sorry no one told me whats, what before i bought into this hype of DJI drones is soooo good. No one told me that it will fly about once every fourth time, without problems.
Two big Issues to me is
1) Time wasted:
- trying to fly for whatever purpose (fun, photos, exploring, ...); only to have flights interrupted.
- updating, refreshing, rolling back; then test flying.
- with support suggestions that appear to be Rubber-Stamped; then test flying.
- with support suggestions doing what you have already done. With failing to perform all suggestions resulting in nothing more.opening cases with requested information, then having to RE-provide requested information.
- on open cases with support responses that don't even fit issue or run counter to issue.
- on sending in for service: paperwork, packaging, ship to/from time, and in case of repair for CrystalSky - slow. (Granted your times are way longer / slower.)
- on return of, re-setting up Mavic Pro / CrystalSky, and prepping for yet another series of test flights.
2) DJI Corporate is utterly Disconnected from it's customers.
- No acknowledgement of problems.
- Leaving customers stuck with firmware that can't be rolled back.
- Not actively resolving and priortizing resolution of known problems with Firmware, Apps, OS.
- Failure to Recall faulty products.
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