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801 3 2018-9-2
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noka
lvl.4
Flight distance : 1104905 ft
Germany
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Ordered M2Z Fly More last Tuesday - with DJI Select (no use in priority shipping obviously). Within one week DJI took the money, even Care Refresh already started on Saturday - but I have no drone. DHL stuck in Shenzen and does not move at all. DJI, please check - if possible (order no 0492308170109).

2018-9-2
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

Hi noka, the package is on the way to Europe, it will be updated soon, appreciate your patience. For the DJI Care Refresh, please keep us updated when you receive the package, we will contact the related team to see if there is anything we can do for you, thank you.
2018-9-3
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noka
lvl.4
Flight distance : 1104905 ft
Offline

DJI Mindy Posted at 2018-9-3 00:18
Hi noka, the package is on the way to Europe, it will be updated soon, appreciate your patience. For the DJI Care Refresh, please keep us updated when you receive the package, we will contact the related team to see if there is anything we can do for you, thank you.

Dear Mindy,
can you please check what is wrong here? I ordered one week ago and shipping does not move at all since a number of days now. See also DHL tracking enclosed:[img]https://forum44.djicdn.com/data/attachment/forum/blob:https://forum.dji.com/21412571-e7c6-40b3-a367-94a6653e5c00[/img]
446E971A-32B9-4C60-80E1-20E01C2D2976.jpeg
2018-9-3
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

noka Posted at 2018-9-3 21:24
Dear Mindy,
can you please check what is wrong here? I ordered one week ago and shipping does not move at all since a number of days now. See also DHL tracking enclosed:[view_image]
[view_image]

Hi Noka, upon checking your order, the package was shipped in a bulk container under a separate waybill number. There might be some delay in updating the status, we'll keep an eye on the status as well. Thanks for your patience.
2018-9-3
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