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gimbal motor load too large
13387 24 2018-9-3
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fansc1b0b47a
lvl.1
Flight distance : 39426 ft
Romania
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hi, I receive the following message on the remote: gimbal motor load too large. Do you know if it's a calibrations issue or a damaged component? On an visual inspection, I see no broken or loose part and the gimbal cover is off. Thank you for your help
2018-9-3
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fans76a0ed08
lvl.1

United States
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I am getting the same error
2018-9-4
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DJI Tony
Super Moderator

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Hi, Sorry for the inconvenience. May I know what specific drone do you have? What happened to your drone prior to this issue? Did you manage to calibrate? Usually, you will encounter this error in any case that the drone experiences an incident such as hard landing or crashed that affect the gimbal. Please let us know for further help.  
2018-9-5
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Alberto Beretta
New

Italy
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DJI Tony Posted at 2018-9-5 12:43
Hi, Sorry for the inconvenience. May I know what specific drone do you have? What happened to your drone prior to this issue? Did you manage to calibrate? Usually, you will encounter this error in any case that the drone experiences an incident such as hard landing or crashed that affect the gimbal. Please let us know for further help.

I've a Mavic Pro and i've the same problem after a low crash. What can i do?
2018-9-6
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Pedro Mendonça
New
Flight distance : 224524 ft
Angola
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Alberto Beretta Posted at 2018-9-6 05:15
I've a Mavic Pro and i've the same problem after a low crash. What can i do?

Hi

Did you Silves the problem?
2018-9-9
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DJI Tony
Super Moderator

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Alberto Beretta Posted at 2018-9-6 05:15
I've a Mavic Pro and i've the same problem after a low crash. What can i do?

Hi, Sorry on what happened to your aircraft. I would like to clarify if this error message occurs after the incident? Did you manage to calibrate the gimbal of your drone? If yes, I would recommend sending the unit back to our facility for further evaluation. Please see the link below for you to contact our team. Thank you for the support.

www.dji.com/support
2018-9-9
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fans76a0ed08
lvl.1

United States
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This is been happening often on since day one  i’ve been in contact with dji I was told to reset and re-download and it hasn’t happened in a while but now it’s happening again
2018-9-10
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fans76a0ed08
lvl.1

United States
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I have the Mavic Pro.  And the problem is very intermittent  One day it flies fine some days it does not
2018-9-11
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fans209c88bc
New

United States
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Same error here.  Brand new, gimbal cover off, flew for about 30 seconds and get this error after landing.  Calibration gets stuck on 10% and can't get past that.
2018-9-15
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Dan Gross
New

United States
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I too have this same problem times two. I actually got my first one right after they came out and for some reason it always looks right when flying. If you fly fast it glitches and the gimbal gets spastic. This one has never been crashed. I just thought well its fresh off the press so i will give it time with firmware updates and bug fixes. So i got another one and well its as prescribed. Small height (6 feet) collision with a leaf to the ground (grass was 12 inches tall ..aka fluffy landing after the motors shut down ) and now I have the gimble overload error and it sits there and looks up and down.. and the up and down. Calibration fails at 5 percent and asks the same thing.. do you have the gimbal guard off.. I kinda had the opinion that it was a very fragile thing hanging off the front of a high dollar drone much like a very sensitive male appendage but i again fell for getting a new one.  Do i need to new gimbals or is it common practice for the consumer to mail them back in to pay half the cost of the device to repair? Please let us know.
I am an owner of 2 mavic pros , The DJI Goggles rc edition and a Phantom 3 standard.

Dan
2018-9-16
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fansc1b0b47a
lvl.1
Flight distance : 39426 ft
Romania
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DJI Tony Posted at 2018-9-5 12:43
Hi, Sorry for the inconvenience. May I know what specific drone do you have? What happened to your drone prior to this issue? Did you manage to calibrate? Usually, you will encounter this error in any case that the drone experiences an incident such as hard landing or crashed that affect the gimbal. Please let us know for further help.

dji mavic pro platinum
2018-9-22
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fans7b2037d1
lvl.2
Flight distance : 312723 ft
United States
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I have been getting that error message from day one with my mavic pro , never hit anything and know hard landings
2018-9-22
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DJI Tony
Super Moderator

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Hi, Thanks for your response. Did the drone experience any collision? If not, I would recommend restoring factory defaults and refresh the firmware using the DJI Assistant 2 to see if there will be changes. Kindly re-calibrate the gimbal after using the application on your computer. Please see the link below for you to download the application.

https://www.dji.com/mavic-pro-platinum/info#downloads
2018-9-23
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fansc1b0b47a
lvl.1
Flight distance : 39426 ft
Romania
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DJI Tony Posted at 2018-9-9 14:30
Hi, Sorry on what happened to your aircraft. I would like to clarify if this error message occurs after the incident? Did you manage to calibrate the gimbal of your drone? If yes, I would recommend sending the unit back to our facility for further evaluation. Please see the link below for you to contact our team. Thank you for the support.

www.dji.com/support

Hi, I tried to calibrate the drone having the remote controller connected to the drone, and the calibration for the gimbal has stopped at 5%. So I downloaded the application, you mentioned. I connected the DJI device to the pc with windows operating system, through a USB cable and the DJI drone appears only as an external USB hard drive
I tried 3 different USB cables, and nothing different happened
2018-9-24
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Saint42
lvl.1

Brazil
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I am still having this problem. My message is "Gimbal Motor Load Too Large". I don't even know if this is the same as "Gimbal Motor overload" that people are talking about online. Has anyone found a fix for this. I bought the Mavic Pro before moving to Brazil so I am a little limited on where I can take it and the parts I can buy for it.
2018-10-7
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Saint42
lvl.1

Brazil
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I am still having this problem. My message is "Gimbal Motor Load Too Large". I don't even know if this is the same as "Gimbal Motor overload" that people are talking about online. Has anyone found a fix for this. I bought the Mavic Pro before moving to Brazil so I am a little limited on where I can take it and the parts I can buy for it.
2018-10-7
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AdamBToronto
lvl.1

United States
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I'm having the same issue in Toronto, Canada. My drone had a small crash on landing(about 2 feet). No physical damage but now the gimbal is giving this error. Any suggestions? I'm concerned I've wrecked a $2000 drone.
2018-11-17
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fansc04dcf55
lvl.1

Spain
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I have just received my mavic 2 and I have the same problem what should I do?
2018-12-10
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fansc04dcf55
lvl.1

Spain
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I have just puechased a new Navic zoom that I received last 5th of december but I just unpacked it yesterday and it gives me the same message. No accident occuree with me
2018-12-10
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HedsIc
Second Officer
Flight distance : 478757 ft
United States
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Is it just me or does it feel like the same person is posting the same issue pretending to be different people on different, brand new, throw away accounts?
2018-12-10
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fansc1b0b47a
lvl.1
Flight distance : 39426 ft
Romania
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Hi, i have sent the drone to service and they replaced it.
2018-12-11
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Kostia
lvl.1
United States
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fansc1b0b47a Posted at 2018-12-11 02:45
Hi, i have sent the drone to service and they replaced it.

How much did you pay?
1-4 19:03
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JustSkyrimm
New
United States
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There is a sticker on the back side of the gimbal from packaging, remove that and the camera is able to rotate freely. Error should go away.  
7-25 15:38
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Shepherd Heap
lvl.1
Australia
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Hi, I am having the same issue... no collision or crash - have tried calibrating the gimbal and that failed.

Any pointers?

8-22 15:14
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fans576d3f23
New
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Hi,
I am having a similar issue with my Mavic Pro. (Normal Mavic Pro, no Platinum)
When powering up the gimbal is not able to perform its check, and then the gimbal is starting vibrating as hell.
I get the following error messages:
- gimbal obstructed, check if clamp is removed
- gimbal vibrations
- gimbal overload

I had no crash with the drone. I was able to perform the check one time and there I also performed a successful gimbal calibration. After that one time it stopped working again. I also tried calibrating the IMU and the compass - both successful. Now the gimbal calibration stops at 5%.

Fimware is updated. I have no clue what is going on with my drone as there was no crash and the drone was performing perfectly fine before.

I am a bit frustrated, because I am currently on a trip across Europe and I hoped to be able to get nice aerial shots :-(

I would be greatful for any help/ideas.

Cheers!
9-4 05:32
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